Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Vejar

Tumwater

Summary

Experienced and results-driven Jack of All Trades with a proven track record in developing and executing successful problem solving strategies. I am seeking a challenging role where I can contribute my skills in strategic planning, leadership, customer service, and creative problem-solving to achieve business objectives.

Overview

28
28
years of professional experience

Work History

Field Service Technician

Evergreen Refreshments
01.2024 - Current
  • Expertly troubleshoot issues and repair vending equipment and micro market computer systems at customers locations
  • Deliver product to customers (coffee, cups, food, etc.)
  • Maintain field equipment i.e Preventive maintenance
  • Expertly troubleshoot issues and resolve them in a timely manor
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.

Administrative Specialist1

State of Oregon Department of Human Services
07.2018 - 03.2022
  • Administers District8 Position Management for Self Sufficiency by (also backup Child Welfare):
  • Monitoring all position movement, double fills, position authorization, position postings, salary exceptions, and temp approvals, positions on FMLA, personnel actions, WOC status, LWD status, position transfers, end dates, and new allocations for all of District8
  • Complete personnel actions for new employees
  • Verifies New Employee Orientation and onboarding occurs following policy and procedures
  • Track all aspects of exiting employees and assure that policy and procedures are adhered to
  • Provides administrative support for District8 Self Sufficiency staff time management
  • (also backup Child Welfare) including verification and lock time for Payroll, supporting management with appropriate time coding as needed
  • Review/Pay bills received from Self Sufficiency branches in SDA8 (including State cell phones, utilities, and uniform contractors), contacting vendors as needed for clarification
  • Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
  • Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
  • Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
  • Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
  • Collaborated closely with human resources personnel to ensure timely processing of new hire paperwork, benefits administration, and employee record updates.
  • Boosted employee morale by planning team-building activities and corporate events.

Office Specialist2

State of Oregon Department of Human Services
03.2017 - 07.2018
  • Provide information about services available to walk-in and telephone clients
  • Ask clarifying questions to assess who the best person would be to assist
  • Refer the public to other community service agencies
  • Refer incoming telephone calls and walk-in reception to the appropriate person to assure clients are seen in a timely manner
  • Process CEP Vouchers to ensure Home Care Workers are paid in a timely fashion
  • Initiate and renew Emergency Response Systems (LifeLines) on an as needed basis through MMIS
  • Audit Special Cash Pay daily
  • Issue EBT cards and execute EBT process accurately including narration in case and appropriate electronic coding
  • Provide temporary medical cards for clients as requested
  • Keep the reception area neat and clean
  • Order and maintain brochures in the lobby
  • Gather, sort, prepare and send all outgoing office mail
  • Process undeliverable returned mail
  • Accurately receipt-in all money submitted to the branch office
  • Record client pay-ins into system
  • Receipt all money received in the mail and process appropriately
  • Maintain necessary skills and attend required training to participate in the development and implementation of an environment that fosters, as well as practices, multi-cultural competency

Police Lieutenant

LVMPD
03.1997 - 11.2016
  • Established and enforced employee performance policies.
  • Audited inventory of safety equipment and weapons for mission security compliance.
  • Maintained accountability and streamlined oversight of more than $[Amount] in equipment and supplies.
  • Promoted a culture of accountability among officers by setting high standards for conduct and performance evaluation systems that rewarded excellence while identifying areas for improvement.
  • Led shift briefings to inform officers of properties to check and individuals of note in local areas.
  • Delivered staff training on combat readiness strategies while working to enhance morale and support overall welfare.
  • Increased collaboration between divisions, fostering a more cohesive and efficient department overall.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Managed personnel scheduling, ensuring optimal coverage during peak times and effective response to emergency situations.
  • Frequently patrolled routes and talked with business owners and residents.
  • Supervised crowds at busy events to prevent injuries and property destruction.
  • Engaged with local individuals and community leaders to discuss crime reduction strategies.
  • Oversaw budgeting processes for the department, ensuring fiscal responsibility while maintaining necessary resources for operations.
  • Streamlined communication within the department by establishing clear protocols and procedures.
  • Answered emergency calls for help from citizens and business owners.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Implemented data-driven policing strategies to identify crime trends and allocate resources effectively.
  • Mentored junior officers, fostering professional growth and encouraging career advancement within the force.
  • Improved officer performance by conducting regular evaluations and providing constructive feedback.
  • Reduced crime rates through effective deployment and management of patrol officers.
  • Organized community engagement events like town hall meetings to foster trust between police officers and citizens.
  • Implemented community outreach initiatives, building positive relationships with local organizations and residents.

Technical Support Representative II – Remote Support

UPS
06.2012 - 07.2016
  • Experienced with troubleshooting/repairing customers programs unavailable due to malfunction of computer system or software by remote support
  • Experienced with troubleshooting/repairing customers programs unavailable due to malfunction of computer system or software by phone including walking customer through all troubleshooting steps
  • Resolve a full range of customer services, including problems and complaints, repair of services not working and utilizing strong communication skills
  • Expertly answer incoming customer calls promptly, courteously and within established performance standards
  • Assist in the accomplishment of company objectives by performing data entry and other related duties as assigned

Technical Support Representative III –

Cox Communications
04.2005 - 09.2011
  • Experienced with troubleshooting/repairing customers services unavailable due to malfunction by phone including walking customer through all troubleshooting steps
  • Expertly upgrade customer services by informing them of services that are offered
  • Resolve a full range of customer services, including problems and complaints, repair of services not working and utilizing strong communication skills
  • Experienced in Billing, Retention and Sales, knowledge of Video Technical Support and Data Technical Support
  • Expertly answer incoming customer calls promptly, courteously and within established performance standards

Education

Bachelor of Arts - Criminal Justice

Nevada State College
Henderson, NV
06-2013

Bachelor of Arts - Psychology

Nevada State College
Henderson, NV
06-2015

Skills

  • Problem-solving
  • Positive attitude
  • Troubleshooting and repair on/off site
  • Customer service
  • Teamwork and coordination
  • Training and mentoring
  • Inventory management
  • Valid Driver's license
  • Technical support
  • Strong work ethic
  • Verbal and written communication
  • Time Management
  • Effective multitasking
  • Team management
  • Personnel supervision

Timeline

Field Service Technician

Evergreen Refreshments
01.2024 - Current

Administrative Specialist1

State of Oregon Department of Human Services
07.2018 - 03.2022

Office Specialist2

State of Oregon Department of Human Services
03.2017 - 07.2018

Technical Support Representative II – Remote Support

UPS
06.2012 - 07.2016

Technical Support Representative III –

Cox Communications
04.2005 - 09.2011

Police Lieutenant

LVMPD
03.1997 - 11.2016

Bachelor of Arts - Criminal Justice

Nevada State College

Bachelor of Arts - Psychology

Nevada State College

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Alicia Vejar