Alicia Vele
West Bend,WI
Summary
Special Education Professional with strong background in adapting teaching methods to meet diverse needs. Skilled in developing individualized education plans, fostering inclusive classroom environment, and utilizing various instructional strategies.
Strong emphasis on collaboration, ensuring reliable support for colleagues and students alike. Known for flexibility and achieving tangible results in dynamic educational settings.
Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.
Overview
5
5
years of professional experience
Work History
Tow Truck Dispatcher
Precision Towing And Recovery
07.2024 - Current
- Provided exceptional service, addressing customer inquiries and handling complaints professionally.
- Managed daily shift reports for accurate record-keeping of dispatched calls and completed jobs.
- Improved response times by effectively prioritizing and dispatching tow truck assignments.
- Communication with customers via email, phone and in person contact
- Developed strong working relationships, fostering collaboration between drivers, management, and other departments.
- Provided customers with information on products and services.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
Day Service Aide
Northwoods Inc
02.2023 - 07.2024
- Supported diverse clientele with empathy and professionalism, tailoring assistance to individual needs.
- Trained new staff members on company protocols and procedures, fostering a supportive team atmosphere.
- Daily living skills
- Lesson planning and daily tasks
- Working with adults with disabilities such as Autism, Down Syndrome, and other physical or mental disabilities.
Dispather/CSR
Copart
11.2021 - 01.2023
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Med Tech/Caretaker
Matthews Senior Living
10.2019 - 11.2020
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
High School Diploma -
Columbus High School
Columbus, WISkills
- Strong multitasking
- Quick learner
- Dispatch software
- Team player attitude
- Time management expertise
- Patience and calmness
- Customer Service-oriented
- Stress tolerance
- Teamwork and collaboration
- Multitasking
- Critical thinking
- Excellent communication
- Active listening
- Relationship building
- Microsoft office
Timeline
Tow Truck Dispatcher
Precision Towing And Recovery
07.2024 - Current
Day Service Aide
Northwoods Inc
02.2023 - 07.2024
Dispather/CSR
Copart
11.2021 - 01.2023
Med Tech/Caretaker
Matthews Senior Living
10.2019 - 11.2020
High School Diploma -
Columbus High School
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