Dependable employee seeking opportunity in customer service to expand skills and contribute to company success. Strong written and verbal communicator. Considered trustworthy, ethical, and detail-oriented.
Overview
20
20
years of professional experience
Work History
Health Specialist
Eastern Atlantic States Carpenters Benefit Funds
12.2022 - Current
Maintained strict confidentiality of sensitive member information, adhering to HIPAA guidelines and other applicable regulations in all aspects of the role.
Delivered excellent member service through prompt responses to inquiries, addressing concerns effectively, and building strong relationships via phone, e-mail, live chat, and in person walk-ins/appointments.
Developed strong vendor knowledge to provide informed recommendations based on individual member needs.
Assisted members in logging into and navigating company websites and multiple apps.
Collaborated with multiple in-house departments and external vendors to assist members in understanding their eligibility, health benefits and coverage, financial responsibilities, and retirement.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Learned and adapted quickly to new technology and software applications.
Front End Store Manager
Primo Hoagies
03.2010 - 06.2016
Provided exceptional customer service to bolster strong relationships and build positive experiences
Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in organization and employees
Conceived and implemented procedures to eliminate waste, reduce costs, and maximize overall profits
Operated POS systems, issued and verified cash drawers, completed daily sales reports, and reconciled cash drawers following shifts for consistent store opening and closing
Scheduled deliveries and coordinated driver routes to ensure customer satisfaction
Front End Customer Service Associate
Bally Total Fitness
01.2009 - 03.2010
Greeted returning members and coordinated trainers with incoming prospective clients
Answered phones in an affable manner to assist current and potential members with inquiries pertaining to membership services
Promoted available fitness classes to all clients with a motivating attitude
Provided a clean, sanitized, and safe fitness center experience
Processed beverages or merchandise through the POS system
In-House Childcare Associate
Bally Total Fitness
10.2007 - 03.2010
Communicated openly while remaining professional to build rapport with parents, caregivers, and other staff members
Facilitated daily childcare functions in adherence with licensing guidelines and health and safety standards
Addressed and documented incidents and provided basic first aid
Journeyman Carpenter at Eastern Atlantic States Regional Council of CarpentersJourneyman Carpenter at Eastern Atlantic States Regional Council of Carpenters