Alicia Vidra
Philadelphia
Summary
Dependable employee seeking opportunity in customer service to expand skills and contribute to company success. Strong written and verbal communicator. Considered trustworthy, ethical, and detail-oriented.
Overview
20
20
years of professional experience
Work History
Health Specialist
Eastern Atlantic States Carpenters Benefit Funds
12.2022 - Current
- Maintained strict confidentiality of sensitive member information, adhering to HIPAA guidelines and other applicable regulations in all aspects of the role.
- Delivered excellent member service through prompt responses to inquiries, addressing concerns effectively, and building strong relationships via phone, e-mail, live chat, and in person walk-ins/appointments.
- Developed strong vendor knowledge to provide informed recommendations based on individual member needs.
- Assisted members in logging into and navigating company websites and multiple apps.
- Collaborated with multiple in-house departments and external vendors to assist members in understanding their eligibility, health benefits and coverage, financial responsibilities, and retirement.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Learned and adapted quickly to new technology and software applications.
Front End Store Manager
Primo Hoagies
03.2010 - 06.2016
- Provided exceptional customer service to bolster strong relationships and build positive experiences
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
- Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in organization and employees
- Conceived and implemented procedures to eliminate waste, reduce costs, and maximize overall profits
- Operated POS systems, issued and verified cash drawers, completed daily sales reports, and reconciled cash drawers following shifts for consistent store opening and closing
- Scheduled deliveries and coordinated driver routes to ensure customer satisfaction
Front End Customer Service Associate
Bally Total Fitness
01.2009 - 03.2010
- Greeted returning members and coordinated trainers with incoming prospective clients
- Answered phones in an affable manner to assist current and potential members with inquiries pertaining to membership services
- Promoted available fitness classes to all clients with a motivating attitude
- Provided a clean, sanitized, and safe fitness center experience
- Processed beverages or merchandise through the POS system
In-House Childcare Associate
Bally Total Fitness
10.2007 - 03.2010
- Communicated openly while remaining professional to build rapport with parents, caregivers, and other staff members
- Facilitated daily childcare functions in adherence with licensing guidelines and health and safety standards
- Addressed and documented incidents and provided basic first aid
Office Assistant - Nursing Payroll
Thomas Jefferson University Hospitals
10.2004 - 10.2005
- Offered exceptional office support, managing telephone calls, processing mail, and securing confidential materials
- Filed forms, records, reports, and correspondence in appropriate file systems
- Kept files updated with new information and regular removal of outdated material for disposal by shredding to reduce security risks
- Delivered and retrieved mail and other confidential documents from offices located on the Thomas Jefferson University Hospital Campus
Education
Dental Assistant -
Kaplan Career Institute
Skills
- Social perceptiveness
- Problem-solving
- Communication
- Leadership
- Adaptability
- Time Management
- Scheduling
- Confidentiality
- Multitasking
- Teamwork and collaboration
Timeline
Health Specialist
Eastern Atlantic States Carpenters Benefit Funds
12.2022 - Current
Front End Store Manager
Primo Hoagies
03.2010 - 06.2016
Front End Customer Service Associate
Bally Total Fitness
01.2009 - 03.2010
In-House Childcare Associate
Bally Total Fitness
10.2007 - 03.2010
Office Assistant - Nursing Payroll
Thomas Jefferson University Hospitals
10.2004 - 10.2005
Dental Assistant -
Kaplan Career Institute
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