Alicia Village Center
McLaughlin,SD
Summary
Fantastic at using [Software] for data entry and analysis. Excellent multitasking and applying real-world solutions to long-term licensing issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Tribal Licensing Assistant - Gaming Department
Standing Rock Sioux Tribe
09.2021 - Current
- Managed license renewals efficiently, ensuring timely compliance with regulatory requirements.
- Monitored intellectual property rights and usage, protecting company assets from unauthorized use or infringement.
- Performed routine data entry or document management.
- Updated operational records or licensing information using computer terminals.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Travel to each Class II & III gaming facilities to provide orientation on the completion of the Tribal Gaming License application.
- Issue formal letters to gaming entities and licensees.
- Maintain FBI & Investigation report logs and update on a weekly basis.
- Certified test administrator, evaluate and characterize test specimens.
- Handle potentially harmful bodily fluids and prepare "positive" specimens for shipment to approved testing laboratory.
- Keep log(s) of employees tested, results and tracking.
- Be on call for casino hours of operation, if testing is needed after 4:30 pm M-F, before 8:00 am M-F and Saturday and Sundays.
- Enter license application information into background check website.
Office Assistant - Workforce Services
Standing Rock Sioux Tribe
06.2021 - 08.2021
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Delivered clerical support by handling range of routine and special requirements.
FOR Server
Prairie Knights Casino & Resort
04.2021 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
COVID-19 Case Manager
Standing Rock Sioux Tribe
09.2020 - 02.2021
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
Teacher/Provider
Sitting Bull College
11.2017 - 09.2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Special Education Paraprofessional
McLaughlin School District
10.2015 - 09.2017
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Teacher/Provider
Sitting Bull College
08.2012 - 10.2015
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Pool Attendant
Prairie Knights Casino
12.2011 - 05.2012
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Managed inventory of pool equipment and supplies, maintaining adequate stock levels at all times.
- Checked side duty list for opening and closing procedures.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
- Collaborated with other staff members to ensure efficient operations and a positive guest experience.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Demonstrated attention to detail while inspecting swimming areas daily for potential hazards or issues requiring repair.
- Monitored access to entry and exit points to avoid congregating.
- Conducted regular water quality checks to maintain optimal conditions for swimmers.
- Provided necessary support for disabled guests, ensuring their comfort and ease of access within the facility.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Pool Attendant
Prairie Knights Casino
08.2011 - 09.2011
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Managed inventory of pool equipment and supplies, maintaining adequate stock levels at all times.
- Checked side duty list for opening and closing procedures.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
- Collaborated with other staff members to ensure efficient operations and a positive guest experience.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Demonstrated attention to detail while inspecting swimming areas daily for potential hazards or issues requiring repair.
- Monitored access to entry and exit points to avoid congregating.
- Conducted regular water quality checks to maintain optimal conditions for swimmers.
- Provided necessary support for disabled guests, ensuring their comfort and ease of access within the facility.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Education
Associate of Arts - Business Administration
Sitting Bull College
Fort Yates, ND05.2022
High School Diploma -
McLaughlin High School
Mclaughlin, SD05.2007
Skills
- Microsoft Office
- Intellectual property
- Policy analysis
- Customer Service
- Problem-solving abilities
- Data Entry
- Public Service
- Office Management
- Document Preparation
- Data Acquisition
Timeline
Tribal Licensing Assistant - Gaming Department
Standing Rock Sioux Tribe
09.2021 - Current
Office Assistant - Workforce Services
Standing Rock Sioux Tribe
06.2021 - 08.2021
FOR Server
Prairie Knights Casino & Resort
04.2021 - 06.2021
COVID-19 Case Manager
Standing Rock Sioux Tribe
09.2020 - 02.2021
Teacher/Provider
Sitting Bull College
11.2017 - 09.2020
Special Education Paraprofessional
McLaughlin School District
10.2015 - 09.2017
Teacher/Provider
Sitting Bull College
08.2012 - 10.2015
Pool Attendant
Prairie Knights Casino
12.2011 - 05.2012
Pool Attendant
Prairie Knights Casino
08.2011 - 09.2011
Associate of Arts - Business Administration
Sitting Bull College
High School Diploma -
McLaughlin High School
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