Alicia Villalta Caraccioli
Framingham,US
Overview
3
3
years of professional experience
Work History
Dunkin Shift Supervisor
Dunkin'
04.2021 - 08.2021
- Prepared, calibrated, and monitored production machinery to maintain optimal production levels and consistently meet daily targets
- Trained new hires and retrained employees on new recipes and procedures on a regular basis
- Kept the production areas clean and well-organized to avoid violations or unnecessary work delays caused by hazards or inefficient layouts
- Guided both FOH and BOH employees through daily tasks and kept track of their progress throughout the day.
Barista
Starbucks
11.2021 - 09.2023
- Providing exceptional customer service by greeting customers, taking orders, preparing and serving high-quality handcrafted beverages and food items according to Starbucks standards
- Operating cash register and accurately handling cash, credit card, and gift card transactions
- Maintaining a clean and organized store environment, including food, beverages, and other items
- Working effectively with other team members to ensure smooth operations and excellent customer service.
Barista Trainer
Starbucks
- Conducting training sessions for new and existing baristas on Starbucks standards
- Providing constructive feedback and coaching to baristas to improve their performance and ensure they are meeting Starbucks standards
- Maintaining open communication with store managers and other trainers to ensure consistency in training and coaching across the store
- Managing training resources such as manuals, videos, and other materials to ensure they are up to date and effective.
Shift Manager
Starbucks
09.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Entrepreneur and Professional Detailer
Auto Detailing On Wheels
06.2023 - Current
- Built strong brand recognition and customer loyalty by delivering high-quality services consistently over time.
- Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
- Increased client revenue through effective sales strategy development and implementation.
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
Education
Business Administration -
MassBay Community College Wellesley Hills Campus
Wellesley, MA01.2027
Skills
- Adobe Creative Cloud Applications
- Effective Communication
- Strong Customer Service
- Time Management
- Adaptability
- Attention to Detail
- Leadership experience
- Health and safety compliance
Timeline
Shift Manager
Starbucks
09.2023 - Current
Entrepreneur and Professional Detailer
Auto Detailing On Wheels
06.2023 - Current
Barista
Starbucks
11.2021 - 09.2023
Dunkin Shift Supervisor
Dunkin'
04.2021 - 08.2021
Barista Trainer
Starbucks
Business Administration -
MassBay Community College Wellesley Hills Campus