Summary
Overview
Work History
Skills
References
Timeline
Generic

Alicia Watson

Shoshoni,WY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes.

Overview

11
11
years of professional experience

Work History

Dog Groomer

Christina's Critter Cuts
Riverton, WY
03.2021 - 08.2022
  • Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
  • Kept detailed records of services performed for each animal client.
  • Scheduled appointments for clients using online software programs.
  • Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
  • Developed positive relationships with clients to ensure repeat business opportunities.
  • Maintained cleanliness of work areas by sanitizing equipment after each use.
  • Handled cash transactions accurately when accepting payment from customers.
  • Ensured safety of animals at all times by following established safety protocols.
  • Assisted in resolving any customer complaints or concerns efficiently and professionally.
  • Performed minor medical procedures such as gland expression and flea treatments.
  • Bathed and dried dogs of all sizes, breeds, and temperaments.
  • Cared for pets during owners' absences.
  • Bathed large number of animals during each shift.
  • Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
  • Kept dogs safe by remaining alert to environmental conditions and nearby animals.
  • Created consistent workflows by assisting with washing, drying and folding duties.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Supported animal health by keeping areas clean, neat and properly sanitized.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Bathed and groomed pets using gentle techniques.
  • Delivered excellent service to pet owners to drive repeat business.
  • Walked animals outside to avoid accidents in play areas or bedding.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.

Cashier/Shift Manager

Fast Lane Inc.
Shoshoni, WY
07.2015 - 10.2020
  • Stocked shelves with merchandise when needed.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Followed company security procedures for handling large sums of money.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Resolved customer complaints professionally in accordance with company policy.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Answered customer questions and provided store information.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Responded quickly and effectively to emergency situations as they arose.
  • Helped employees accomplish tasks during peak periods.
  • Delegated tasks to multiple employees while maintaining efficient workplace.

Caregiver

State of Wyoming
Shoshoni, WY
12.2012 - 06.2014
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Provided emotional support to clients during difficult times.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Accompanied clients to social events such as movies or plays.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Laundered clothing and bedding to prevent infection.
  • Improved patient outlook and daily living through compassionate care.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Built strong and trusting rapport with clients and loved ones.
  • Helped clients get in and out of beds and wheelchairs.

Food Packer

Rocky Mountain Mushroom LLC
Shoshoni, WY
09.2011 - 12.2012
  • Labeled packages with product information such as weight, quantity, or expiration date.
  • Followed all safety procedures while handling hazardous materials.
  • Inspected food products to ensure quality and safety standards were met.
  • Operated automated packaging equipment in a safe manner.
  • Sealed packages using heat sealing machines or manual methods.
  • Performed routine maintenance on equipment to ensure proper functioning.
  • Prepared boxes, bags, and other containers for packing food items.
  • Stacked filled boxes onto pallets for shipping or storage.
  • Maintained cleanliness of work area by sweeping and mopping floors.
  • Operated hand trucks, pallet jacks, and forklifts to move materials.
  • Used pallet jacks to move items to and from warehouse locations.
  • Used tools, sprayers and cleaning solutions to disinfect work areas.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Attached labels to packaged items or stenciled information on containers.
  • Sorted, graded and weighed products, verifying and adjusting products to meet specifications.

Babysitter

State of Wyoming-Workforce Services
Shoshoni, WY
03.2011 - 09.2011
  • Remaining alert at all times while caring for multiple children simultaneously.
  • Completing light housekeeping tasks such as tidying up toys and books.
  • Encouraging healthy physical activity by taking walks together or playing games outside.
  • Engaging in age-appropriate activities like reading stories or playing games.
  • Greeting parents upon arrival home from work and providing updates on the day's events.
  • Enforcing discipline when necessary but always doing so calmly and respectfully.
  • Providing a safe environment for children to explore their curiosity and creativity.
  • Instructing children in basic hygiene practices such as brushing teeth or washing hands.
  • Creating an atmosphere of fun that allows for occasional rule-bending within reason.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Assisting with meals, snacks, and bedtime routines for the children.
  • Teaching good manners by setting clear expectations for behavior in various settings.
  • Administering medication when needed according to parent instructions.
  • Establishing trust through consistent communication with both parents and kids.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Ensured physical and social well-being of each child.

Skills

  • Cleaning and sanitation
  • Patient reception
  • Patient Communication
  • Supply Restocking
  • Appointment Scheduling
  • I have no experience with Physical Therapy , however, I am a quick learner if you are willing to train

References

References available upon request.

Timeline

Dog Groomer

Christina's Critter Cuts
03.2021 - 08.2022

Cashier/Shift Manager

Fast Lane Inc.
07.2015 - 10.2020

Caregiver

State of Wyoming
12.2012 - 06.2014

Food Packer

Rocky Mountain Mushroom LLC
09.2011 - 12.2012

Babysitter

State of Wyoming-Workforce Services
03.2011 - 09.2011

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Alicia Watson