Alicia Watson
Medical Office Assistant/Paraoptometric
Pavilion,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Medical Administrative Assistant/Paraoptometric
Place Eye Care
Leroy, NY
01.2014 - Current
- Medical office record keeping, data entry, billing, schedule management, customer service, insurance verification.
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
- Supported office staff and operational requirements with administrative tasks.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
Associate
Adecco
Pavilion, NY
11.2012 - 05.2013
- Completed temporary positions in manufacturing.
Home Health Aide
HomeCare&Hospice
07.2012 - 11.2012
- Caring for the elderly and disabled in their homes, schedule management, record keeping.
Student Support Specialist
Read to Succeed, LLC
11.2011 - 07.2012
- Assisting at risk youth with a reading program by keeping them on track and addressing any customer service issues or technical difficulties.
Teacher Aide
Genesee County Child Care Center
09.2010 - 11.2011
- Assisting teachers with planning and implementing curriculum for children between the ages of 6 months to 5 years old.
Education
Medical Administrative Assistant Program
Bryant And Stratton College Online
NY01.2014
Associates degree - Human Services
Genesee Community College
Batavia, NY12.2008
Skills
Data upkeep
Records administration
Call handling systems
Clinical device management
Intra-office dialogue
Digital literacy
Clerical functions
Service-oriented background
Timeline
Medical Administrative Assistant/Paraoptometric
Place Eye Care
01.2014 - Current
Associate
Adecco
11.2012 - 05.2013
Home Health Aide
HomeCare&Hospice
07.2012 - 11.2012
Student Support Specialist
Read to Succeed, LLC
11.2011 - 07.2012
Teacher Aide
Genesee County Child Care Center
09.2010 - 11.2011
Associates degree - Human Services
Genesee Community College
Medical Administrative Assistant Program
Bryant And Stratton College Online