Alicia Watters
Columbia,SC
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. I'm a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Team Member
The Fritz Pet Resort And Spa
2022.12 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Cared for dogs of all different shapes, sizes and temperaments
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Team Member
Family Dollar
2022.06 - 2022.12
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Restaurant Team Member
Bojangles' Famous Chicken 'n Biscuits
2022.01 - 2022.05
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Cultivated warm relationships with regular customers.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used proper techniques to prepare food and ingredients.
- Prepared food orders, cooking on grill and operating fry station.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Restaurant Team Member
Burger King
2021.10 - 2021.12
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Cultivated warm relationships with regular customers.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used proper techniques to prepare food and ingredients.
- Prepared food orders, cooking on grill and operating fry station.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Team Member
Wendys Resturant
2021.06 - 2021.10
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Cultivated warm relationships with regular customers.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used proper techniques to prepare food and ingredients.
- Prepared food orders, cooking on grill and operating fry station.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Restaurant Team Member
Bojangles' Famous Chicken 'n Biscuits
2019.12 - 2021.04
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Cultivated warm relationships with regular customers.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used proper techniques to prepare food and ingredients.
- Prepared food orders, cooking on grill and operating fry station.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Bachelor's of Social Work - Social Work
University of South Carolina - Columbia
Columbia, SC05.2026
High School Diploma -
Pelion High School
Pelion, SC06.2022
Skills
- Workplace Safety
- Equipment Operation
- Cash Handling
- Cleaning
- Complaint Resolution
- Customer Service
- Following Instructions
- Clear Communication
- Equipment Maintenance
- Facility Cleaning
- Flexible Schedule
- Order Preparation
- Training and Mentoring
Timeline
Team Member
The Fritz Pet Resort And Spa
2022.12 - Current
Team Member
Family Dollar
2022.06 - 2022.12
Restaurant Team Member
Bojangles' Famous Chicken 'n Biscuits
2022.01 - 2022.05
Restaurant Team Member
Burger King
2021.10 - 2021.12
Team Member
Wendys Resturant
2021.06 - 2021.10
Restaurant Team Member
Bojangles' Famous Chicken 'n Biscuits
2019.12 - 2021.04
Bachelor's of Social Work - Social Work
University of South Carolina - Columbia
High School Diploma -
Pelion High School
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