Work Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Hoover, AL, US
Open to relocation: No
Verified
This profile is verified using an email address.
Alicia Wayne
Hoover,AL
Work Preference
Summary
Banking operations and fraud analyst with a background in transaction review, suspicious activity investigations, audit support, and regulatory reporting. Analyzed high-value banking and ACH transactions, prepared case documentation, and helped prevent large-scale losses through daily monitoring, research, and escalation of suspicious activity.
Overview
23
23
years of professional experience
Work History
Retail Branch Operations & Fraud Analyst
Regions Financial Corporation
Birmingham
06.2021 - 05.2026
- Proactively prevented over $1.5 billion in potential annual losses by analyzing, reviewing, and verifying more than 70 large banking transactions daily, with individual transaction values up to $120 million.
- Conducted in-depth investigations of high-value banking transactions, daily volumes reaching up to $40 million and $120 million, to detect, investigate, and document suspicious account activities and instances of fraud.
- Analyzed banking and ACH transactions for fraudulent activity, executing resolutions to mitigate risks.
- Developed daily, weekly, and monthly reports to highlight insights into banking activities and identify fraudulent patterns.
- Performed customer, account, and transaction history research to evaluate risks and determine if activities met criteria for suspicious reporting.
- Prepared and filed documentation, escalating cases to compliance and law enforcement for further action.
- Appointed to conduct performance audits on junior banking associates, ensuring adherence to all banking regulations, standards, and protocols.
- Provided actionable recommendations for necessary improvements.
- Developed and delivered cross-training to junior banking associates on safeguarding banking assets through fraud detection techniques, investigative research methods, and proper documentation and reporting of suspicious activities.
Service Manager
Wells Fargo Corporation
Trussville
01.2007 - 01.2009
- Acted as Interim Branch Manager for the Roebuck location, improving branch operations, reducing losses, and enhancing customer service scores.
- Led a team of 10 bank tellers and personal bankers to exceed sales goals and enhance customer satisfaction.
- Uncovered fraudulent activities and executed corrective actions to restore integrity and improve operations.
- Conducted internal investigations at bank's Roebuck location to address suspicious activity and staff misconduct.
Service Manager
Wells Fargo Corporation
CenterPoint
01.2003 - 01.2007
- Significantly increased sales by conducting role-playing scenarios and coaching sessions with team members, teaching them how to initiate conversations leading to new account openings and credit card applications.
- Trained and coached teller representatives on strategies to meet quarterly goals and sales targets, improving team performance.
- Coached a team of bank tellers to build strong banking relationships with customers and identify merchant referrals, contributing to the achievement of quarterly sales goals.
- Resolved escalated customer issues and complaints, enhancing customer satisfaction and retention.
- Led daily bank teller meetings and weekly staff meetings to disseminate information on new products and services, boost morale, and enforce policies and procedures.
Lead Teller
APCO EMPLOYEES CREDIT UNION
Birmingham
01.2013 - 01.2014
- Led team of teller representatives to deliver outstanding customer experiences, achieve sales goals, and enhance performance scores.
- Delivered exceptional customer service by opening new checking, savings, and IRA accounts, contributing to customer retention.
- Executed specialized tasks including preparation of cashier's checks, money orders, and temporary checks to support efficient transaction processing.
Education
BS - Business Management
Faulkner University
MontgomerySkills
- Fraud compliance
- Fraud reporting
- Regulatory compliance
- Regulatory analysis
- Regulatory knowledge
- Regulatory liaison
- Compliance reporting
- Compliance expertise
- Risk management
- Risk assessment
- Performance optimization
- Operations management
- Business development
- Strategic planning
- Leadership and team building
Personal Information
Title: Compliance Officer
Timeline
Retail Branch Operations & Fraud Analyst
Regions Financial Corporation
06.2021 - 05.2026
Lead Teller
APCO EMPLOYEES CREDIT UNION
01.2013 - 01.2014
Service Manager
Wells Fargo Corporation
01.2007 - 01.2009
Service Manager
Wells Fargo Corporation
01.2003 - 01.2007
BS - Business Management
Faulkner University