Alicia Weathersby
ATLANTA,GA
Summary
Committed and motivated Office Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Overview
16
16
years of professional experience
Work History
Driver
Uber
Atlanta, Georgia
08.2015 - Current
- Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
- Transportation of customers to and from their desired destinations.
- Properly follow navigational directions from GPS and from the preferences of customers.
- Provide superior customer service with a sense of urgency, safety and kindness.
Receptionist
All Species 24 Hour Animal Hospital
Duluth, GA
03.2016 - 05.2018
- Maintained quality levels above prescribed minimums to support team productivity and efficiency.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Interviewed patients to collect medical information and insurance details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Set up appointments for physician visits and procedures using calendar software.
- Informed patients of financial responsibilities prior to rendering services.
Office Clerk
Lawrence Sherard Cleaning Services
Atlanta, Georgia
02.2012 - 08.2015
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Assisted team members with special projects by coordinating records and resources to meet expected requirements.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Achieved results in ambiguous environment with high level of accuracy and attention to detail.
- Supported office clerical functions using word processing and other software, email and office machines.
Customer Service Representative
Alorica
Atlanta, Georgia
08.2010 - 03.2012
- Consulted with upset customers to determine best methods to resolve service and billing issues.
- Maintained revenue streams by exhausting every option before offering refunds on escalated calls.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Reviewed customer data to assess current issues and determine eligibility for potential solutions.
- Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development.
- Addressed customer service inquiries quickly and accurately.
- Answered 50+ inbound calls per day.
Tutor/ Office Assistant
Kumon of Atlanta
Atlanta, Georgia
10.2008 - 03.2015
- Obtained feedback from parents to develop tutoring sessions focused on enhancing student learning.
- Completed logs and updated student documents for institutional record keeping.
- Instructed small groups of struggling students in key subject concepts.
- Provided test preparation services for routine, standardized and college entrance examinations.
- Served as central point of contact for all outside vendors needing to gain access to building.
- Maintained business records by updating customer information.
- Tracked office stock and maintained inventory in neat and organized fashion.
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
- Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Education
High School Diploma -
North Atlanta High School
Atlanta, GA2002
English Literature
Clark Atlanta University
Atlanta, GAClinical Psychology
Argosy University Online
Atlanta, GeorgiaSkills
- Meeting planning
- Excel spreadsheets
- QuickBooks expert
- Strong problem solver
- Dedicated team player
- Self-directed
- Schedule management
- Advanced MS Office Suite knowledge
- Professional and mature
- Understands grammar
- Meticulous attention to detail
- Strong interpersonal skills
- Self-starter
- Resourceful
- Results-oriented
- Time management
- Proofreading
Timeline
Receptionist
All Species 24 Hour Animal Hospital
03.2016 - 05.2018
Driver
Uber
08.2015 - Current
Office Clerk
Lawrence Sherard Cleaning Services
02.2012 - 08.2015
Customer Service Representative
Alorica
08.2010 - 03.2012
Tutor/ Office Assistant
Kumon of Atlanta
10.2008 - 03.2015
High School Diploma -
North Atlanta High School
English Literature
Clark Atlanta University
Clinical Psychology
Argosy University Online