Alicia Webb
Healdton,OK
Summary
Organized and dependable candidate successful at managing multiple priorities without risking attention to detail.
Overview
8
8
years of professional experience
Work History
Manager
SOMRG LLC
06.2022 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
Server
Chili's Bar & Grill
05.2022 - 06.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Swaddley's Foggy Bottom Kitchen
07.2021 - 04.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server Manager
Jimmy's Egg
03.2018 - 03.2021
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
2nd Assistant Manager
Sonics Drive In
07.2016 - 01.2018
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Hostess/Server Trainer
Santa Fe Cattle Company
10.2015 - 07.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Carhop Server
Sonic Drive In
10.2014 - 12.2015
- Answered guest questions and promoted special products.
- Assisted customers in choosing menu items by providing food complementing information.
- Memorized orders and maintained 99% accuracy in high-traffic times.
- Balanced orders on trays weighing over 20 lbs and delivered them to cars.
- Operated manual and electric appliances to peel, slice, and trim food.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
Education
High School Diploma -
Healdton High School
Healdton, OK05.2015
Skills
- Brand Management
- Managing Laborers
- Budget Controls
- Cross-Functional Team Management
- Managing Multiple Tasks
Timeline
Manager
SOMRG LLC
06.2022 - 03.2023
Server
Chili's Bar & Grill
05.2022 - 06.2022
Server
Swaddley's Foggy Bottom Kitchen
07.2021 - 04.2022
Server Manager
Jimmy's Egg
03.2018 - 03.2021
2nd Assistant Manager
Sonics Drive In
07.2016 - 01.2018
Hostess/Server Trainer
Santa Fe Cattle Company
10.2015 - 07.2016
Carhop Server
Sonic Drive In
10.2014 - 12.2015
High School Diploma -
Healdton High School