Alicia Westhoff
Oronogo,MO
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
Work History
Positive Supports Consultant, DMH, State of Missouri Tiered Supports
02.2024 - Current
- Focus on Supporting Organizations to implement systems of identified Universal Strategies such as PBS, Communication, Coaching, PCP’s, Shared Values & Recognition
- Served on Training team and now on Coaching team
- Provide Statewide trainings of Positive Behavior Support Curriculum
- Assist Agency staff in developing internal coaches and agency facilitators; coach individuals to use universal strategies with fidelity; engage families and communities in learning about positive behavior support strategies.
Home School Coordinator, MSSD, State of Missouri
07.2023 - 10.2023
- Plan and Organize meetings with family/guardians
- Facilitate and follow-up on referrals of students to appropriate agencies
- Gather issue-specific information relevant to students needs
- Coordinate with school and families regarding behavior supports
- Arrange meetings and family training sessions
- Attend IEP meetings as appropriate
Human Services Supervisor- DCF, State of Kansas
01.2020 - 02.2023
- Follow Business Process Model
- Monitor the processes of management trackers
- Monitor and Review Payment Accuracy for Food Assistance, TANF & Child Care Programs
- Ensure compliance with the statutes, regulations, KOSE MOA pertaining to Performance Mgmt. (PMP)
- Monitor and ensure timely response to case read corrections
Vocational Rehabilitation Counselor- DCF, State of Kansas
07.2017 - 01.2020
- Case reviews; service delivery and client engagement
- Determining eligibility and implementation of Individual Plan for Employment (IPE)
- Conducting in-office interviews
- Completion of Certificates of Eligibility
- Completion of IPE
- Provide effective VR services that lead to employment as measured by the Rehabilitation Rate
- Provide counseling and guidance to help identify strengths & abilities for clients served in VR
- Knowledge of labor market trends and employment opportunities
- Comply with HIPAA privacy regulations
- Ensure financial accountability according to policy and procedures of the RS policy
- Community outreach and collaboration
- Ensure appropriate documentation in case file
Human Services Specialist- DCF, State of Kansas
01.2017 - 07.2017
- Interpreting program information
- Determining eligibility for Human Services programs
- Conducting in-office interviews, assessments
- Monitor changes in circumstances to determine payment of benefits
- Investigate questionable situations and notify appropriate departments
- Refer customers to appropriate service
Human Resource Manager- SEK-CAP, Inc, Girard, Kansas
Girard, Kansas
01.2015 - 01.2016
- Support and facilitate development of: Recruiting and staffing programs, Employee orientation and on-boarding, Leadership development/coaching and training, Employee training and professional development, Performance Management programs
- Support the development of an employee-oriented culture including quality, continuous improvement, and high performance:
- Support and help facilitate continuous improvement
- Policy development and documentation
- Organizational planning and department goals
- Assist in the development, interpretation and coordination of HR policies:
- Employee relations (discipline, conflict resolution, termination, exit procedures)
- Provide consultation to supervisors and managers on programs and policies
- Compensation administration, benefits administration
- Employment services and compliance standards regarding EEOC, ADA, FMLA
- Track HR metrics to support the management and audit of recordkeeping practices
- Workforce Wellness:
- Employee safety, wellness and health programs
- Oversee and implement current training modules for existing employees.
Assistant Program Director- New Hope Services, Pittsburg, Kansas
Pittsburg, Kansas
01.2013 - 01.2015
- Lead abuse and neglect investigations and report findings to Agency Director that includes action plans.
- Work with outside agencies regarding residential, case management and day service admissions.
- Train agency staff on policies and procedures relating to HCBS waiver, program planning, evaluation, and implementation and monitoring.
- Work closely with the Program Director and Agency Director to ensure compliance with the HCBS waiver.
- Supervise and monitor the work of professional and non-professional staff in the delivery of active treatment.
- Review programs to ensure compliance of operations with laws, regulations, policies and procedures.
- Ensure departmental and agency compliance in relation to fiscal responsibilities and guidelines.
- Developed training materials used in on-boarding of newly hired employees.
- Oversee and implement current training modules for existing employees.
Human Resource Manager- Mosaic, Pittsburg, Kansas
Pittsburg, Kansas
01.2013 - 01.2013
- Direct the daily activities of the human resource department provide staff support in employment, training, workers’ compensation and benefits, and employee relations.
- Provide assistance and support to various departments by researching problems, reviewing and advising on terminations and disciplinary actions, and providing coaching and counseling techniques.
- Assist in the recruitment and selection of qualified employees.
- Interview applicants, conduct background investigations.
- Maintain communications with departments to promote employee relations and open communication.
- Provide assistance in pay-roll related functions such as time collection and auditing time-sheets.
Program Manager- University of Kansas Medical Center
01.2011 - 01.2012
- Oversaw day-to-day management. Maintained a complex electronic and paper filing system for the hiring process of each job vacancy. Monitored the online hiring process for compliance with hiring procedures and advised Equal Opportunity Director when needed.
- Developed and implemented initiatives including research, quality improvement and other grant funded projects.
- Performed background checks (criminal, credit and sex offender) on potential employees.
- Entered bi-monthly time and leave.
- Oversaw the work of professional and non-professional staff including three student employees.
- Collaborated internally with KU Medical Center and externally with community partners.
- Training: Excelling as a Manager.
- Accomplishments: Above average performance rating.
Habilitation Program Manager – Division of Developmental Disabilities, State of Missouri Nevada Habilitation Center, Nevada, Missouri
Nevada, Missouri
01.2007 - 01.2011
- Plan, coordinate and supervise day habilitation services in a large centralized program center.
- Plan and implement the training agenda for employees within department.
- Serve as a QDDP
- Compliant with Title XIX standards adhered to all facility policies and procedures.
- Assign, direct and review work of professional and non-professional staff.
- Maintained FY budget and provided quarterly updates to executive team members.
- Compliant with DOL (Department of Labor) Standards.
- Accomplishments: Chair of employee relations committee and member of the board of inquiry (abuse & neglect)
Unit Program Supervisor- Division of Developmental Disabilities, State of Missouri
01.2007 - 01.2007
- Supervise staff in the delivery of each client’s individual plan of care.
- Serve as a QMRP (Qualified Mental Retardation Professional).
- Direct an interdisciplinary team in the development and evaluation of individualized habilitation plans.
- Oversaw the planning and development of client programs which met long and short term goals.
- Review reports and related information for changes in program plans.
- Accomplishments: Excellent performance rating, promoted from within.
Habilitation Specialist II- Division of Development Disabilities, State of Missouri
01.2001 - 01.2007
- Observe and evaluate client behaviors.
- Develop support strategies.
- Serve as a QMRP (Qualified Mental Retardation Professional).
- Implement and monitor individualized habilitation plans in areas of self-care, communication, socialization, safety, perceptual motor skills, behavior management, vocational skills and community experience.
- Member of interdisciplinary treatment team.
- Supervise and monitor the work of non-professional staff.
- Accomplishments: Promoted from within, excellent performance rating.
Education
Master of Science - Human Resource Development
Pittsburg State University
01-2011
Bachelor of Science - Recreation
Pittsburg State University
01-1994
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Calm under pressure
- Active listening
QUALIFICATIONS
- Values: Engagement, Teamwork, Leadership, Life-Long Learning, Creative Solutions, Ethics, Dedicated to Excellence
- Master of Science in Human Resource Development
- Excellent communication skills
- 34 Years Work Experience in the mental health/health care field
Timeline
Positive Supports Consultant, DMH, State of Missouri Tiered Supports
02.2024 - Current
Home School Coordinator, MSSD, State of Missouri
07.2023 - 10.2023
Human Services Supervisor- DCF, State of Kansas
01.2020 - 02.2023
Vocational Rehabilitation Counselor- DCF, State of Kansas
07.2017 - 01.2020
Human Services Specialist- DCF, State of Kansas
01.2017 - 07.2017
Human Resource Manager- SEK-CAP, Inc, Girard, Kansas
01.2015 - 01.2016
Assistant Program Director- New Hope Services, Pittsburg, Kansas
01.2013 - 01.2015
Human Resource Manager- Mosaic, Pittsburg, Kansas
01.2013 - 01.2013
Program Manager- University of Kansas Medical Center
01.2011 - 01.2012
Habilitation Program Manager – Division of Developmental Disabilities, State of Missouri Nevada Habilitation Center, Nevada, Missouri
01.2007 - 01.2011
Unit Program Supervisor- Division of Developmental Disabilities, State of Missouri
01.2007 - 01.2007
Habilitation Specialist II- Division of Development Disabilities, State of Missouri
01.2001 - 01.2007
Bachelor of Science - Recreation
Pittsburg State University
Master of Science - Human Resource Development
Pittsburg State University