Alicia Whitely
Commack,NY
Summary
Dedicated Customer Service Representative with unparalleled skills in customer relations, task prioritization and time management. Motivated to address technical concerns head-on, develop proactive solutions and implement corrections with efficiency. Knowledgeable and attentive to detail. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Caregiver
Senior Helpers
07.2018 - Current
- Medications reminders.
- Assisted clients with daily living needs, including bathing/ showering and dressing, to maintain self-esteem and general wellness.
- Changed bed linens and ensured resident comfort.
- Transported individuals to medical appointments and other errands.
- Assisted residents in preparing for activity and social programs.
- Clean living areas and prepare meals.
- Assist with daily tasks such as dishes, laundry, and removal of trash
- Encouraging fluids as needed.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Recorded status and duties completed in logbooks for management.
Night/Weekend Building Supervisor/Administration
Sid Jacobson JCC
09.2017 - Current
- Responded to customer requests via muli-line telephone/ face to face/ email and effectively answered questions and inquiries.
- Input proper packages and payments into system for swimming, personal training, group classes, class programs and basketball lessons or any other running program/ donations.
- Check locker room and guest areas upon closing and throughout day to ensure everyone is safe and has exited building.
- Managed office inventory by restocking/ordering supplies as necessary.
- Oversee building and depts. while on shift to ensure that any incidents or customer complaints/needs are addressed.
- Assist management in any and all necessary tasks.
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
- Greeted incoming visitors and over the phone professionally and provided friendly, knowledgeable assistance.
- Created and maintained proper databases within system to keep up to date records of guest registry and prepared reports/ schedules with accuracy.
- Member Services ( tours, paperwork for new members/upgrades)
- Assist any and all departments with any tasks to ensure all programming runs smoothly.
- Train/supervise in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team, company policies, rules and procedures.
- SJJCC Food Bank assistance with deliveries, packing supplies and different drives throughout year.
- FNL- Supervise and engage with 120+ 6th graders for the duration of 3 hrs on friday nights with various sports/activities.
- Provide strong leadership and ability to work calmly and efficiently in high stress high volume fast paced environments.
- Pick up/drop off members of our PWW and special needs programs as needed.
- mail merges/donations/development assistance as needed.
Guest Relations Officer And Receptionist
Marquis Rehabilitation & Nursing Center
01.2016 - 04.2017
- Supported Chief Operating Officer with daily operational functions.
- Copied and logged supporting documentation and placed all information in client charts.
- Greeted incoming visitors and potential residents' families professionally and provided friendly, knowledgeable assistance with tours and admissions.
- Kept reception area clean/neat to give visitors positive first impression.
- Answer all call bells/needs to ensure all residents needs are met.
- Managed office inventory by restocking supplies as necessary.
- Summary of Day Overview at end of shift.
- Assist with all meal services and daily group snacks.
Teachers Assistant
Growing Tree North Extended Day Nursery School
08.2015 - 11.2015
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom, halls and play areas to monitor, enforce rules and support lead teacher.
- Organized classroom materials to help teachers prepare for daily instruction and activities.
- Redirected children to encourage safee, postive behaviors.
- Filled out accident reports if necessary as well as daily sign in/out sheets
- Physically and verbally interact with children throughout daily activities and lessons to ensure Teachers lesson plan executes properly.
CPAP Compliance Processing
New York Home Health Care Equipment
07.2014 - 05.2015
- Answer phones/ correspond with pts., drs. and sleep centers for proper documentation or information to input in system files.
- Schedule technical visits/ pickups of equipment.
- Send necessary documentation to proper channels to allow equipment to be converted to purchase and released off medical hold list.
- Activate/deactivate modems and download SD cards/image docs.
- Privately bill and send invoices to pts for equipment payment or return.
- Maintain spreadsheets of pts. using FastTrack
- Receive and enter RX or Physician Orders into database.
Operations Support
Publishers Clearing House
05.2014 - 07.2014
- Cleaned sanitized and maintained all work areas as well as equipment and registers.
- Prepared various foods for cooking and serving during breakfast and lunch services.
- Properly disposed of spilled foods, broken glass and dishware into correct trash disposal and recycle areas.
- Setting up and breaking down of daily work stations.
- Restocked all supplies throughout work areas as needed.
- Assist with daily errands if necessary.
- Utilized all food handling standards.
File Clerk
Dr. Kasan & Dr. Meltzer
08.2012 - 08.2013
- Examined, categorized and sorted incoming documents into appropriate pt. charts.
- Performed general administrative duties, including copying, faxing and filing.
- Utilized strong time management and organizational skills to ensure smooth and seamless operations.
- Prepared patient rooms answer phones and check in pts. as needed.
- Restocked supplies, equipment, and instruments as necessary.
- Performed routine stress monitoring tests such as CCA's and CVP's.
- Pulled charts for Dr. review and next day appointments.
- Assist Drs. in any areas of need.
Customer Service Representative
Constructamax
09.2010 - 06.2012
- Addressed customer service inquires in a timely and accurate fashion.
- Received incoming and outbound calls/emails regarding water meter installations throughout the five boroughs.
- Schedule and cancel appropriate appointments as well as send technicians out as necessary.
- Data entry/copy/ fax/email all appropriate paperwork to service technician, supervisor, New York City DEP, and or customer.
- Maintain spreadsheets of customers called with response, follow up and outcome.
- Addressed any and all concerns or comments to proper channels.
Customer Service Representative
Merchant Global Services/ Live Transfer
06.2009 - 09.2009
- Provided accurate and appropriate information in response to customer inquires.
- Properly directed inbound calls in phone queues to improve call flow.
- Obtain information for Merchant Account leads.
- Screened calls for loan modification applications and transfered clients to live representatives in their areas.
- Data entry, copy, and email proper documents to appropriate team members.
- Daily reports of progress, agenda and activity of team for the work day.
- Appointment setting to business owners for gift cards/ rewards programs.
Front End Customer Service
New Sterling French Dry Cleaners
12.2008 - 03.2009
- Executed cash transactions quickly and accurately.
- Greeted and emphasized fast, friendly customer service.
- Marked/organized and distributed garments in appropriate locations for proper cleaning, pick-ups, and drop-offs.
- Delivered customer garments to the home and picked up any items needed to be cleaned.
- Provided accurate and appropriate information in response to customer inquires or concerns.
- Utilized proper equipment and safety precautions while pressing, cuffing and cleaning clothing garments before bagging them for customers.
- Properly addressed customer complaints, concerns or wishes regarding their clothing orders.
Education
EKG Technician Certification - EKG
Technical Institute of Allied Health
Hempstead, NY2020
Nurse Assistant Certification - Nurse Assisting
Micropower Career Institute
Hauppauge, NY2012
Skills
- Flexible schedule and availability
- Adaptive team player
- Time Management
- Self-Motivated
- Computer Knowledge
- Courteous demeanor
- Strong organizational and active listening skills
- Multi-line phone talent
- Data entry
- Administrative support
Timeline
Caregiver
Senior Helpers
07.2018 - Current
Night/Weekend Building Supervisor/Administration
Sid Jacobson JCC
09.2017 - Current
Guest Relations Officer And Receptionist
Marquis Rehabilitation & Nursing Center
01.2016 - 04.2017
Teachers Assistant
Growing Tree North Extended Day Nursery School
08.2015 - 11.2015
CPAP Compliance Processing
New York Home Health Care Equipment
07.2014 - 05.2015
Operations Support
Publishers Clearing House
05.2014 - 07.2014
File Clerk
Dr. Kasan & Dr. Meltzer
08.2012 - 08.2013
Customer Service Representative
Constructamax
09.2010 - 06.2012
Customer Service Representative
Merchant Global Services/ Live Transfer
06.2009 - 09.2009
Front End Customer Service
New Sterling French Dry Cleaners
12.2008 - 03.2009
EKG Technician Certification - EKG
Technical Institute of Allied Health
Nurse Assistant Certification - Nurse Assisting
Micropower Career Institute