Proactive Regional Accounts and Billing Specialist with comprehensive experience in billing systems, invoice processing, and customer account management. Expertise in resolving billing discrepancies, improving operational efficiency, and enhancing customer satisfaction. Strong skills in data entry, records organization, and compliance with industry regulations, bringing a commitment to accuracy and effective communication.
Hi, I’m
Alicia Williams
Atlanta,GA
Summary
Overview
22
years of professional experience
Work History
Kept Companies
Regional Accounts and Billing Specialist
11.2020 - 08.2024
Job overview
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Ensured compliance with industry regulations by staying up-to-date on changes in rules and guidelines.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
- Managed monthly billing cycles for 50+ accounts to ensure timely issuance of invoices and statements.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
Carvana
Vehicle Delivery Advocate
11.2021 - 07.2022
Job overview
- Improved customer satisfaction by providing timely and accurate deliveries.
- Adhered to all company policies and procedures while representing the organization professionally during deliveries.
- Collaborated with team members to ensure smooth coordination of delivery schedules and inventory management.
- Contributed to positive workplace culture through proactive communication with colleagues and supervisors.
- Supported operations when needed by assisting with detailing and office tasks.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Handled and submitted customer contracts as per company requirements and policies.
Kept Companies
Administrative Office Manager
08.2006 - 11.2020
Job overview
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Oversaw office inventory activities
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Assisted operations management with special projects as needed to support overall business objectives.
- Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
- Executed company events such as company outings, year-end holiday party, and meetings to promote office morale and cohesion.
- Collaborated with IT department in troubleshooting technical issues, improving overall system functionality.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Completed weekly payroll for 100+ employees.
Zuma Brewing Company
Marketing and Events Manager/ Beertender
04.2004 - 07.2007
Job overview
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
- Trained and supervised event staff to complete tasks on time.
- Utilized social media to promote events and increase attendance.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Kept Companies
Receptionist
10.2002 - 08.2006
Job overview
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
University of PhoenixTempe, AZ
Bachelor of Science from Business Management
01.2005
University Overview
Skills
- Billing systems and software
- Job Billing
- Invoice Processing
- Data entry proficiency
- Customer Engagement
- Records organization and review
- Microsoft Office
- Paperwork and documentation
- Customer Account Management
- Administrative Support
- General accounting
- Ability to work independently
Affiliations
Affiliations
- Habitat for Humanity
- American Cancer Society
Timeline
Vehicle Delivery Advocate
Carvana
11.2021 - 07.2022
Regional Accounts and Billing Specialist
Kept Companies
11.2020 - 08.2024
Administrative Office Manager
Kept Companies
08.2006 - 11.2020
Marketing and Events Manager/ Beertender
Zuma Brewing Company
04.2004 - 07.2007
Receptionist
Kept Companies
10.2002 - 08.2006
University of Phoenix
Bachelor of Science from Business Management