Alicia Williams

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• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Supported sales team members to drive growth and development.
• Developed key customer relationships to increase sales.
• Developed and maintained relationships with new and existing clients to increase sales revenue.
• Performed follow-up calls with customers after each sale was completed.
• Negotiated deals and handled complaints or objections.
• Processed orders received from customers within specified timelines.
• Generated leads through cold calling, networking, referrals and other methods.
• Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.

• Coordinated with logistics teams to ensure timely delivery of products to customers.
• Provided personalized service to build relationships with customers.
• Advised customers on the latest product features and benefits.
• Developed key customer relationships to increase sales.
• Performed regular follow-ups with clients to ensure satisfaction with purchases.
• Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
• Maintained current store, product, and promotional knowledge to drive consistent sales.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Resolved customer complaints promptly and efficiently.
• Gathered data on competitors' pricing, products, and promotional activities.