Alicia Williams
Andrews,SC
Summary
Motivated and dependable veteran skilled in tackling and managing multiple tasks under stressful situations. Diversified skills include project management, organization of responsibilities, and administrative support. Excellent communication skills and exceptional with time management. Strong belief in the importance of quality and efficiency.
Overview
17
17
years of professional experience
Work History
Operational Manager
GoGoGlass
07.2016 - Current
- Partnered with vendors and suppliers to effectively manage and budget.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Home Health Care Provider
Care Home Health
03.2014 - 06.2016
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Administered medication as directed by physician.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Monitored progress and documented patient health status changes to keep care team updated.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Scheduled and coordinated medical appointments.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Monitored changes in clients' conditions to report concerns to supervisor.
Gunners Mate
United States Naval Service
07.2006 - 04.2012
- Coordinated daily operations for team of 15 personnel and established goals for training programs.
- Completed inspections and any basic repair need to uphold strict performance standards.
- Confirmed gun line safety and assisted in calibration of weapons systems.
- Conducted risk assessments for artillery and missile operations to avoid harm to personnel and equipment.
- Monitored and evaluated performance of artillery and missile systems during operations to identify areas for improvement.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Education
Bachelor of Science - Management
University of Phoenix
Tempe, AZ12.2024
Associate of Science - Medical Assisting
Miller-Motte Technical College-Conway
Conway07.2013
Skills
- Revenue Generation
- Inventory Management
- Quality Assurance
- Data Analysis
- Schedule Management
- Department Oversight
- Financial Oversight
- Customer Service Management
- Contract Administration
- Sales Tracking
- Cost Control
- Program Administration
- Administrative Management
Timeline
Operational Manager
GoGoGlass
07.2016 - Current
Home Health Care Provider
Care Home Health
03.2014 - 06.2016
Gunners Mate
United States Naval Service
07.2006 - 04.2012
Bachelor of Science - Management
University of Phoenix
Associate of Science - Medical Assisting
Miller-Motte Technical College-Conway