Alicia Williams
Riverview,FL
Summary
Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
Work History
Operations Manager
Florida Autism Center
06.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
- Increased profit by streamlining operations.
Office Manager
Pivoting Minds Psychiatry
08.2022 - 06.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Clinical Coordinator
Aveanna Healthcare
01.2022 - 08.2022
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Followed informed consent processes and maintained records.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
Medical Assistant
Tallahassee Memorial Hospital
07.2020 - 12.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
Medical Assistant
Professional Parks Pediatrics
12.2006 - 07.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
Education
Associate of Science - Medical Assisting
Keiser University
Tallahassee, FL05.2006
Skills
- Marketing
- Inventory Management
- Labor Relations
- Production
- Data Analysis
- Business Development
- Maintenance Planning
- Financial Management
- Customer Retention
- Organizational Management
- Performance Monitoring
- Logistics Oversight
Timeline
Operations Manager
Florida Autism Center
06.2023 - Current
Office Manager
Pivoting Minds Psychiatry
08.2022 - 06.2023
Clinical Coordinator
Aveanna Healthcare
01.2022 - 08.2022
Medical Assistant
Tallahassee Memorial Hospital
07.2020 - 12.2020
Medical Assistant
Professional Parks Pediatrics
12.2006 - 07.2021
Associate of Science - Medical Assisting
Keiser University