Alicia Williams
Marrero,LA
Summary
Driven Retail Manager with more than 12 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Sales
Givenchy
03.2024 - Current
- Boosted sales revenue by implementing effective sales strategies and streamlining the sales process.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Increased sales by developing and implementing effective sales strategies.
- Increased sales revenue by implementing effective sales strategies and coaching the sales development team.
- Developed sales strategy to meet established sales objectives.
- As the Team Lead I refocus the group weekly to drive sales increase the basket to make goals.
Store Manager
Rainbow Shops
01.2024 - 03.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Store Manager
Big Lots Stores, Inc.
07.2022 - 12.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Manager of Operations
Walmart Stores
03.2003 - 07.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Responsible for all trucks being process in the building
- Planning freight for overnight team
Education
High School Diploma -
John Ehret High School
Marrero, LA05.2001
Skills
- Inside sales
- Sales experience
- Retail Sales
- Management
Timeline
Sales
Givenchy
03.2024 - Current
Store Manager
Rainbow Shops
01.2024 - 03.2024
Store Manager
Big Lots Stores, Inc.
07.2022 - 12.2023
Manager of Operations
Walmart Stores
03.2003 - 07.2022
High School Diploma -
John Ehret High School
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