ALICIA WILLIAMS
Detroit,MI
Summary
An orderly and dedicated administrative assistant, offering solid customer relations skills and the resilience needed to thrive in fast-paced environments. With a detail-oriented and decisive approach, sound judgment, and the ability to multitask effectively, I am self-motivated whether working independently or as part of a team to complete clerical tasks accurately and on schedule.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant I
CITY OF SAN ANTONIO
SAN ANTONIO
11.2023 - 04.2024
- Responded to and resolved sensitive citizens' telephone inquiries and complaints to create an efficient office environment by 25%.
- Prepared public brochures and packets, then distributed them through mail and email upon request.
- Collected and examined citizen complaint packets, then forwarded them for supervisory review and assignment, resulting in a 25% reduction in departmental workflow.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Conduct research and compile data on open and closed cases to produce monthly statistical reports.
- Drafted and produced memos and purchase requisitions for the approval and signatures of department heads.
- Monitored and reviewed all purchase expenditures and payment requests to ensure complete accuracy of the department's budget.
- The budget logistics report has been submitted to the department head, as requested.
- Stored confidential files in a secure storage room.
- Maintained office equipment, including copier.
Inpatient Driver/Facilities Aide
HELIO HEALTH
ROCHESTER
12.2022 - 05.2023
- The primary responsibility is to transport patients safely and punctually to and from their scheduled appointments.
- Implemented safety and emergency protocols during client transportation, providing comfort to clients throughout their journey.
- I ensured the transport vehicle was up to date with its motor vehicle inspection, registration, and insurance cards by reporting the details to the supervisor.
- Kept a precise log of vehicle transport for mileage auditing purposes.
- Offered additional support to counselor aides, resulting in a 50% reduction in their workload.
Direct Support Professional
HERITAGE CHRISTIAN SERVICES
ROCHESTER, NY
05.2022 - 08.2022
- I provided daily support for 2 to 3 clients with their hygiene needs, performed chores, and prepared healthy meals, which contributed to a 10% achievement of their program goals.
- Provided compassion and care by engaging in meaningful conversations and participating in arts and crafts activities, which supported the attainment of positive behavioral goals.
- Maintained a daily log of tasks completed with clients and entered them into the database for precise record-keeping, as mandated by the New York State Office of Mental Health.
Office Clerk
ROCHESTER TECHNICAL GROUP, INC
ROCHESTER, NY
12.2021 - 02.2022
- Successfully routed over 20 calls daily, achieving a 10% reduction in incoming call volume.
- Handled daily inquiries from callers requesting information about the services offered.
- Welcomed visitors and customers, providing friendly and informed assistance.
- Accurately packaged and expedited the shipment of completed work orders for courier delivery, potentially increasing the volume of work orders.
CDPAP Home Care Aide
BURD HOME HEALTH AGENCY
ROCHESTER, NY
06.2021 - 09.2021
- Prepared delicious, nutritious meals daily for the client to achieve a 2% increase in the client's weight.
- Assist the client with feeding, toileting, and incontinence care to achieve the goals established by healthcare providers, which have shown minimal improvement.
- Completed daily tasks and tidied up living areas.
- Monitored and documented the client's daily health progress or changes for the family and healthcare team.
- Transporting clients to appointments and community outings has led to an increase in positive behaviors and the achievement of personal goals by more than 50%.
Driver
SPEEDY TRANSPORTATION INC
ROCHESTER, NY
10.2020 - 12.2020
- Safely and courteously transported an average of 40-50 clients weekly to their medical appointments, resulting in a 15% increase in repeat ridership.
- Handled, organized, and replied to reservation inquiries at designated times and venues.
- I cleaned, fueled, and maintained the company vehicle, and also assessed it for damages before and after my shift.
File Clerk
ICONMA, LLC
Rochester, NY
04.2019 - 08.2019
- Daily file cleanup, involving the removal of outdated information, resulted in a 5% reduction in workload.
- By purging approximately 600-800 files weekly, work production increased by 5%.
- Organized and purged files in banker boxes for weekly pickup by the courier.
Intern
MONROE COMMUNITY COLLEGE
ROCHESTER, NY
11.2017 - 07.2018
- Collaborated with the administrative team to improve daily workflow efficiency by 2%.
- Completed daily clerical duties, including filing, photocopying, and distributing mail and flyers.
- Answered incoming telephone calls, took messages, and provided information to callers to assist the administrative team.
Intern-Records Retention Clerk
CITY OF ROCHESTER
ROCHESTER, NY
08.2017 - 11.2017
- Streamlined microfiche files by eliminating outdated information, resulting in a 25% reduction in duplicate files.
- Ensured daily organization of the file room.
- On average, purging 50 to 100 files weekly resulted in a 10% reduction in workload.
Administrative Assistant
EAST HOUSE
ROCHESTER, NY
07.2015 - 10.2015
- Conducted daily research to gather and document data for client intake.
- Managed the director's daily calendar, coordinating appointments and scheduling meetings as needed.
- Enhanced office efficiency by 20% through the support of weekly meetings, which involved organizing spaces and materials, documenting discussions, and distributing meeting notes.
- As a backup receptionist, I routed over 50 calls and delivered messages to staff, reducing workflow by 20%.
Office Clerk IV
ROCHESTER CITY SCHOOL DISTRICT
ROCHESTER, NY
08.2006 - 06.2015
- Responding to telephone inquiries regarding school policies and procedures, which helped to create a safe and pleasant school environment.
- Provided clerical support by monitoring the sign-in, sign-out visitor log.
- Providing students tardy/hall passes to class.
- Typing and mailing behavioral and attendance letters.
- Generate student report cards within the database, and ensure their distribution to the teachers.
- Create monthly attendance reports and submit them to the district headquarters' attendance liaison.
- Mail sorting/distribution.
- To submit absence requests for staff, use the substitute management systems available.
- Processed and submitted mileage vouchers, resulting in a 10% reduction in secretary workload.
- To increase workflow productivity by 25%, troubleshoot office equipment problems, including computer hardware and software issues, by submitting trouble tickets to the helpdesk and contacting copier repair technicians as needed.
Education
West Irondequoit High School
Rochester, NY06.1991
Monroe Community College
Rochester, NYSkills
- Office Equipment and Proficiency in Microsoft Office
- Report Writing
- Spreadsheet Management
- Database entry
- Workflow Optimization
- Confidential Records Management
- Correspondence and Office Documents
- Administrative operations
- Phone call answering
Certification
- Monroe Community College, Office Technology
- Administrative Medical Office Assistant, Rochester, Rochester, NY, 06/2018
References
References available upon request.
Timeline
Administrative Assistant I
CITY OF SAN ANTONIO
11.2023 - 04.2024
Inpatient Driver/Facilities Aide
HELIO HEALTH
12.2022 - 05.2023
Direct Support Professional
HERITAGE CHRISTIAN SERVICES
05.2022 - 08.2022
Office Clerk
ROCHESTER TECHNICAL GROUP, INC
12.2021 - 02.2022
CDPAP Home Care Aide
BURD HOME HEALTH AGENCY
06.2021 - 09.2021
Driver
SPEEDY TRANSPORTATION INC
10.2020 - 12.2020
File Clerk
ICONMA, LLC
04.2019 - 08.2019
Intern
MONROE COMMUNITY COLLEGE
11.2017 - 07.2018
Intern-Records Retention Clerk
CITY OF ROCHESTER
08.2017 - 11.2017
Administrative Assistant
EAST HOUSE
07.2015 - 10.2015
Office Clerk IV
ROCHESTER CITY SCHOOL DISTRICT
08.2006 - 06.2015
West Irondequoit High School
Monroe Community College