ALICIA WILLIAMS

Work History

Surepoint Emergency Room

02.2024 - Current

Monitored inventory levels of office supplies; promptly reordered necessary items to maintain adequate stock levels.
Facilitated communication between patients, providers, and insurance companies, resolving issues promptly and professionally.
Managed financial operations including billing, collections, insurance verification, and payment processing to maintain a steady cash flow for the practice.
Assisted with insurance verification, ensuring accurate coverage information for each patient visit.
Provided excellent customer service by addressing inquiries related to payments processing; resolved issues promptly to ensure client satisfaction.
Prepared patient identification band and completed admissions papers.
Performed patient pre-admission, admission, transfer and discharge activities.

Parkland Memorial Hospital

10.2023 - 01.2024

Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
Provided exceptional customer service, addressing patient concerns promptly and professionally.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement. Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
Obtained signatures from financial responsibility and treatment procedures from patients or guardians.

Surgcenter Of Greater Dallas LLC

10.2020 - 04.2023

Reduced waiting times by optimizing appointment scheduling procedures according to provider availability.
Coordinated appointments for multiple providers, ensuring timely and efficient scheduling of patient visits.
Facilitated communication among patients, medical staff, and insurance companies, resolving issues promptly and professionally.
Improved patient satisfaction by efficiently managing front desk operations and providing exceptional customer service.
Assisted in the implementation of new electronic health record system, contributing to a smoother transition for staff and patients alike.
Ensured compliance with industry regulations by maintaining accurate documentation for audits and inspections.
Made contact with insurance carriers to discuss policies and individual patient benefits.
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.

Tiger Taxes

10.2016 - 04.2020

Answered phone promptly and directed incoming calls to correct offices.
Confirmed appointments, communicated with clients, and updated client records.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Answered central telephone system and directed calls accordingly.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Provided clerical support to company employees by copying, faxing, and filing documents.