Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Williams

Newport,OR

Summary

Experienced employee with years of customer service experience. Utilizes multi-tasking skills to remain calm in real emergencies or high stress service industry situations. Maintains a good work ethic and focuses on rapport with co-workers and customers. Focuses on efficiency of tasks that need to be completed, with an awareness for overall cleanliness. Able to navigate and notice different, changing needs of customers. Currently has up to date OLCC and food handlers card.

Overview

2027
2027
years of professional experience

Work History

Flower Delivery Driver

Newport Florists
Newport, OR
2024 - Current

* Organized and recorded orders.

* Assisted with general shop maintenance (cleaning, customer service, stocking, checking inventory, and prepping flowers).

*Delivered Flowers throughout Lincoln County.

Owner/ Event Coordinator/ Bartender

Primaltones Community Music Venue
2925 SE Ferry Slip Rd Newport, OR 97365
07.2020 - Current

*Organized and implemented a business plan that allowed for the creation of a music venue and bar.

*Developed themed events and booked bands. Organized a calendar of events.

*Kept bar and kitchen stocked and clean.

*Hired, trained, and managed employees and volunteers.

*Implemented advertising plans and utilized social media outlets.

* Worked as primary bartender and kitchen employee. Maintained quality customer rapport and security.

*Provided hospitality, lodging, and food for performers.

*Completed all book keeping and organization of daily and yearly finances.

Waitress/ Assistant Sous Chef/ Dish Washer

Cafe Mundo
Newport, OR
2005 - 2018

* Took orders and brought food to customers in a multi-level building that also had outdoor seating.

* Cleared tables, maintained cleanliness of restaurant, and provided customer service.

* Mixed drinks and served alcohol. Maintained current OLCC and Food Handlers Card.

*Assisted in the kitchen with food prep and plating.

*Stocked restaurant and assisted with shopping and inventory.

*Worked in the dish bay, sanitizing and restocking dishes.

*Assisted with creating work systems and training employees.

Barista/ Waitress/ Pizza Maker

Panini Bakery
2006 - 2014

*Provided customer service, took orders, put orders together.

*Used cash register to ring up orders and accounted for sales and cash at the end of the shift.

* Organized food items, displayed pastries and pizza, and kept restaurant stocked.

*Assisted with inventory and shopping.

* Created espresso drinks and smoothies.

* Prepped pizza ingredients, took pizza orders, and made pizza.

*Assisted with food prep related to other items on the menu.

*Kept dining area, bathrooms, and kitchen clean.

* Collected and washed dishes, and maintained cleanliness of dish bay.

Paramedic

Pacific West Ambulance
Newport, OR
2003 - 2005

*Provided primary care and life support for individuals while being transported in an ambulance.

*Managed scene safety and orchestrated intervention plan.

*Supervised a team of EMT-Basics and firefighters who assisted on scene.

*Maintained all training requirements and certifications. Attended regular meetings with medical overseer.

* Communicated with emergency dispatchers, medical control, ER nurses and doctors, police officers, and fire department members. Communicated with family members and developed rapport with patients.

*Documented all incidents and interventions for patient records.

*Cleaned, maintained, stocked, and tested all equipment on the ambulance and at the station. Maintained station quarters with regular deep cleaning.

Delivery Driver

Fed Ex Ground
Salem, OR
2001 - 2003

*Sorted and documented packages for delivery.

*Used paper maps to sort out delivery route and execute a plan for efficiency.

* Delivered packages between Salem and the Oregon Coast.

*Provided customer service and acquired signatures for deliveries.

Emergency Medical Technician

Mountain Ambulance Service
Mountain, WI
1996 - 2002

* Provided medical care and transport for individuals who requested ambulance service.

*Provided search and rescue services, implemented triage, and utilized the jaws of life during incidents. Assisted with ropes rescues and water rescues.

* Cleaned, maintained, and stocked ambulances and equipment after use.

*Documented patient care for official records.

*Maintained communication with the medical director, ER, dispatch, fire department, and police officers.

*Maintained continued education and certifications.

Crew Leader

Wisconsin Conservation Corps
Lakewood, WI
1998 - 2001

*Led a six person crew to complete various conservation projects including trail building, stream restoration, construction, forest thinning, timber stand maintenance, invasive species removal.

*Worked with forest service employees to survey and band animals including osprey, sawit owls, and turtles.

*Collected and processed native prairie seeds in order to restore prairie habitat. Surveyed and maintained markings on forest service boundaries.

* Worked with the DNR to tag deer and provide hunter education.

* Provided security and data during sturgen spawing season.

* Assisted employees with continuing education and basic life skills. Created and provided education days that would enhance employee's abilities to prosper in the future. Provided chainsaw training, brushsaw training, and taught general safety protocals.

* Participated in and trained employees for wildland fire fighting and for maintaining fire lines during controlled burns.

School Bus Driver

Winona School District
Winona, MN
1996 - 1998

*Safely transported children to three different schools in the district.

*Maintained order and cleanliness on the bus.

*Assisted students with emotional and/or behavioral issues. Created a safe space for all children on the bus.

Waitress/ Cook

Old Town Hall
Lakewood, WI
1996 - 1997

*Provided customer service, took orders, brought food to customers.

*Operated till and accounted for cash at the end of shift.

*Prepped and cooked food. Served ice cream and drinks.

*Maintained cleanliness of kitchen, bathrooms, and dining area.

Cashier/Fry Cook

McDonalds
Chicago, IL
1994 - 1995

*Provided customer service and took customer orders.

*Maintained cleanliness of kitchen and dining area.

* Cooked french fries, and assured quality control.

Education

Associate of Science - Psychology/ English/ Sign Language

Winona State University
Winona, MN

Associate of Science - Paramedic Degree

Lane Community College
Eugene, OR
2002

Skills

  • Expert multi-tasker
  • Efficient and thorough customer service
  • Attention to detail in regard to cleanliness
  • Ability to stay calm under pressure
  • Appreciates team work and collaboration
  • Good at problem solving
  • Focused on appropriate time management
  • Respectful and easy to work with

Timeline

Owner/ Event Coordinator/ Bartender

Primaltones Community Music Venue
07.2020 - Current

Flower Delivery Driver

Newport Florists
2024 - Current

Waitress/ Assistant Sous Chef/ Dish Washer

Cafe Mundo
2005 - 2018

Barista/ Waitress/ Pizza Maker

Panini Bakery
2006 - 2014

Paramedic

Pacific West Ambulance
2003 - 2005

Delivery Driver

Fed Ex Ground
2001 - 2003

Emergency Medical Technician

Mountain Ambulance Service
1996 - 2002

Crew Leader

Wisconsin Conservation Corps
1998 - 2001

School Bus Driver

Winona School District
1996 - 1998

Waitress/ Cook

Old Town Hall
1996 - 1997

Cashier/Fry Cook

McDonalds
1994 - 1995

Associate of Science - Psychology/ English/ Sign Language

Winona State University

Associate of Science - Paramedic Degree

Lane Community College