ALICIA WILLSON
Austin
Summary
Experienced with client advocacy, emotional support, and resource coordination. Utilizes strategic planning to develop effective care plans and interventions. Strong understanding of crisis intervention, and community outreach. Known for empathy, problem-solving abilities, and effective communication. Dependable and adaptable with commitment to empowering individuals and families.
Overview
19
19
years of professional experience
Work History
Economic Justice Advocate
Asian Family Support Services of Austin
07.2022 - Current
- Coordinated and hosted AFSSA's Legal and Resource Fair partnering with 24 community organizations.
- Worked with clients to develop and implement a relevant and personalized plan to secure non-emergency housing, job training, financial literacy training, education opportunities, childcare and otherwise assist with other self-sufficiency needs.
- Provided life-skills training to increase client's capacity to problem solve and navigate resources.
- Helped identify the strengths and needs of clients while establishing a holistic individualized case plan
- Responded to the 24/7 hotline with interpretation as needed
- Provided cultural education and feedback for referral partners to ensure client-led outcomes
- Completed Transitional Housing intakes, safety planning, and housing search with clients.
- Maintained healthy relationships and connections with landlords and leasing managers.
- Managed sensitive cases with discretion, protecting client confidentiality and trust.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Made referrals to appropriate services, following up to confirm clients received access to required resources.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
Beertender
Circle Brewing
02.2023 - 09.2023
- Engaged with patrons directly, giving them the attention, making them feel welcome while meeting needs quickly.
- Politely and respectfully addressed questions about the brewery and beer.
- Conformed to and enforced regulations set forth by TABC
- Engaged customers through product knowledge sharing, sparking interest in new offerings.
- Maintained a clean and organized bar environment for improved customer experience.
- Served high customer volumes during special events, nights, and weekends.
- Developed rapport with customers, fostering a friendly and loyal clientele base.
Assistant Director/Teacher's Assistant
St. Mark's Preschool
05.2012 - 05.2019
- Assisted the director in daily tasks; answered phones, scheduled school tours, deposited tuition payments.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Kept all 75 student files up to date; required forms, immunization records, allergies, emergency contacts, etc.
- Kept all 15 staff records up to date including all required teacher training hours and CPR/First Aid certifications.
- Assisted in the Pre-K classroom on a day-to-day basis.
- Helped monitor classroom activities, centers, outdoor play, snack, and lunch times.
- Co-created weekly lesson plans with lead teacher.
- Assisted with after school science enrichment.
Classroom Teacher
Austin ISD: Blackshear Elementary
07.2006 - 08.2012
- Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their learning.
- Instituted Positive Behavior Interventions and Supports to maintain disciplinary procedures and programs that worked to effectively handle challenging student behaviors.
- Participated in ongoing professional development opportunities, staying current on best practices in education and refining instructional techniques accordingly.
- Conducted small group interventions for struggling learners, providing targeted support that led to increased academic achievement.
- Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.
- Planned lessons, activities and field trips to cover all required course material.
- Created common formative assessments, and collected and analyzed data to create interventions that met individual student needs.
- Focused a collaborative effort to ensure that all students had ample opportunity to succeed.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
Education
Bachelor of Science - Interdisciplinary Studies
Texas State University
05-2005
Skills
- Resource Management
- Crisis Support
- Active Listening
- Interpersonal Skills
- Collaboration and Teamwork
- Case Management
Timeline
Beertender
Circle Brewing
02.2023 - 09.2023
Economic Justice Advocate
Asian Family Support Services of Austin
07.2022 - Current
Assistant Director/Teacher's Assistant
St. Mark's Preschool
05.2012 - 05.2019
Classroom Teacher
Austin ISD: Blackshear Elementary
07.2006 - 08.2012
Bachelor of Science - Interdisciplinary Studies
Texas State University
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