Alicia Wilson
Huntersville,NC
Summary
Dynamic Lead SSA Clerk with proven expertise in customer satisfaction and cash management, honed at the United States Postal Service. Excelled in training clerks, streamlining mail processing, and enhancing service quality. Skilled in administrative support and adept at resolving customer issues, significantly boosting office efficiency and client contentment.
Overview
23
23
years of professional experience
Work History
Lead SSA Clerk
United States Postal Service, USPS
10.2000 - 08.2023
As the Leas Sales & Service Associate I was responsible for
- One or more clerks assigned to the retail and post office operations
- Trained newly hired clerks for different offices
- Sorting mail
- Selling stamps and helping customers ship packages
- Ordering stamps, supplies and making sure the office was clean and organized
- Respond to customers problems and complaints
Education
GED -
Auxiliary Services For High School
Queens, NY06-1990
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Filing systems
- Mail handling
- Processing mail
- Quality management
Languages
Spanish
Limited Working
Timeline
Lead SSA Clerk
United States Postal Service, USPS
10.2000 - 08.2023
GED -
Auxiliary Services For High School
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