Alicia Wirtz
Shoreview,MN
Summary
Dependable accounting professional recognized for reliability and integrity, with a proven ability to learn quickly and adapt to new challenges. Highly skilled in managing, accounting and customer service, with a keen eye for identifying and rectifying errors. Expertise includes cash handling, including preparing daily bank deposits, financial data tracking, report preparation, and meticulous documentation oversight, thriving in fast-paced, deadline-driven environments. Committed to exceeding goals and fostering effective relationships across departments to support accurate financial operations, with proficiency in developing organized Excel spreadsheets for comprehensive financial tracking.
Overview
13
13
years of professional experience
Work History
Account Clerk
Century College
11.2023 - Current
- Manage large-scale data entry operations, focusing on accuracy and meticulous attention to detail.
- Validate account information to enhance overall data integrity and reliability.
- Execute payroll documentation and processing for students, ensuring compliance with institutional policies.
- Coordinate training sessions and organized task assignments for account clerks, resulting in improved workflow efficiency.
- Input financial data and produce reports using ISRS.
- Manage routine accounting processes to maintain precise financial records.
- Process payments for invoices in ISRS and Workday. Assisted in sending copies of paid invoices as needed. Maintained organized filing system for easy access to invoices.
- Review and modify student accounts in ISRS based on insights from daily reports for Minnesota Department of Revenue.
- Educate students and staff on business office information and policies, enhancing understanding and satisfaction through effective communication.
- Explain online self-help options to students to promote additional and after-hours support choices including, but not limited to, guidance regarding the refund and late withdrawal petition.
- Identify and offered relevant resources and referrals to students, enhancing their satisfaction and success throughout their educational journey.
- Analyze potential obstacles and proposed creative strategies to address them prior to becoming significant problems.
Customer Service Specialist
Century College Bookstore
01.2015 - 11.2023
- Oversaw management in our ecommerce platforms, managing online orders and account management for students including third party, PSEO, and financial aid funds.
- Analyzed customer feedback and executed targeted solutions to reduce dissatisfaction and improve overall experience.
- Documented payment information alongside critical details, including addresses and phone numbers, to streamline order fulfillment.
- Oversaw maintenance and management of customer files and databases.
- Facilitated effective communication by handling customer inquiries and suggestions in a courteous and professional manner.
- Trained and coordinated student workers in cafe environment to maintain operational standards and promote teamwork.
Bookkeeper/Customer Service Manager
Cub Foods
05.2013 - 09.2021
- Executed systematic processing of invoices and deposits while meticulously tracking money logs for financial accountability.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Achieved seamless bookkeeping operations by coordinating team efforts and managing daily responsibilities. Enhanced team performance through effective support and guidance, resulting in improved accuracy in financial documentation.
- Detected and rectified accounting discrepancies through meticulous cross-referencing of documents and database information.
- Conducted thorough review and filing of financial documents to support compliance with corporate protocols.
- Executed transaction monitoring and management to effectively reduce and reconcile financial discrepancies, ensuring fiscal integrity.
- Administered end-to-end accounts payable and receivable functions, ensuring meticulous financial reporting compliance.
- Trained and guided cashiers to optimize performance and maintain high service standards.
Education
AA Degree -
Century College
White Bear Lake, MNHigh School Diploma -
Centennial High School
Circle Pines, MN2015
Skills
- Cash Handling: Proficient in managing deposits and collections with a focus on accuracy
- Financial Reporting: Skilled in tracking financial data, building reports, and performing complex calculations, and putting together deposits
- Customer Service: Adept at communicating with students, staff, and vendors, ensuring outstanding service and effectively resolving complaints
- Team Leadership, Support and Guidance: Demonstrated strength in managing workflows and ensuring timely completion of tasks
Timeline
Account Clerk
Century College
11.2023 - Current
Customer Service Specialist
Century College Bookstore
01.2015 - 11.2023
Bookkeeper/Customer Service Manager
Cub Foods
05.2013 - 09.2021
AA Degree -
Century College
High School Diploma -
Centennial High School