Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Womack

Charlotte,NC

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

6
6
years of professional experience

Work History

Installation Service Coordinator

Lowes Home Improvment
Remote, North Carolina
07.2022 - Current
  • Updated job knowledge by participating in educational opportunities, maintaining working knowledge of company network and reading technical publications.
  • Utilized IMS/Genisis Software to maintain and update customer information, repair logs and inventory.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Created and enhanced call sequencing flows and scripts to enhance team performance.
  • Coordinated logistics for customer orders.

Customer Service Representative

Teleperformance
Charlotte, NC
01.2021 - 01.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Sorted documents and maintained organized filing process.

Environmental Health Technician

Atrium Health
Charlotte, NC
03.2019 - 01.2021
  • Performed statistical analysis of environmental data.
  • Inspected sanitary conditions at public facilities.
  • Collected water samples from semi-processed, processed and raw water.
  • Distributed permits, closure plans or cleanup plans.
  • Monitored emission control devices for proper operation and compliance with state and federal regulations.
  • Determined chemical composition and nature of land pollutants by analyzing and collecting soil.

Customer Service Representative

IQor
Charlotte, NC
05.2018 - 02.2019
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.

Cashier

Harris Teeter Grocery Store
Charlotte, NC
01.2017 - 10.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected carts from parking lot and designated return locations.
  • Retrieved items for customers and verified prices.
  • Removed trash, swept and mopped floors for professional appearance.

Mail Carrier Assistant

USPS
Charlotte, NC
01.2017 - 02.2017
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.

Service Agent 1

American Red Cross
Charlotte, NC
04.2016 - 02.2017
  • Removed stains on carpeting and sprayed interior with air freshener.
  • Maintained well-developed relationships with customers and fellow employees by utilizing Data Entry
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Collected confidential financial information from clients to construct comprehensive financial plans.

Cashier

CVS Pharmacy
Charlotte, NC
03.2016 - 12.2016
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

Medical Assisting

Southeastern Institute - Charlotte
Charlotte, NC

Skills

  • Call Center Customer Service
  • Customer Experience
  • Call Prioritization
  • Database Maintenance
  • Overseeing Technicians
  • Scheduling Appointments
  • Data Review
  • Data Verification
  • Data Compilation
  • Advanced Clerical Knowledge
  • Data Transcription
  • Verifying Data Accuracy
  • Error Identification
  • Database Uploading
  • Word Processing
  • Project Tracking
  • Patient Charting
  • Managing Multiple Priorities

Timeline

Installation Service Coordinator

Lowes Home Improvment
07.2022 - Current

Customer Service Representative

Teleperformance
01.2021 - 01.2022

Environmental Health Technician

Atrium Health
03.2019 - 01.2021

Customer Service Representative

IQor
05.2018 - 02.2019

Cashier

Harris Teeter Grocery Store
01.2017 - 10.2017

Mail Carrier Assistant

USPS
01.2017 - 02.2017

Service Agent 1

American Red Cross
04.2016 - 02.2017

Cashier

CVS Pharmacy
03.2016 - 12.2016

Medical Assisting

Southeastern Institute - Charlotte

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Alicia Womack