Alicia Woytek
San Antonio
Summary
Enthusiastic, compassionate, and dedicated individual seeks position that offers challenge and growth with opportunities to enrich current skills and knowledge, utilize interpersonal skills, and build a career.
Overview
13
13
years of professional experience
1
1
Certification
Work History
LVN
Windemere of Westover hills
San Antonio
10.2022 - Current
LVN
Heights of Bulverde
Bulverde
01.2020 - Current
Customer Service Cashier
Mcdonalds, PDI FOODS
San Antonio
05.2023 - 08.2024
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Complied with all health and safety regulations while performing job duties.
- Provided excellent customer service by helping customers locate items they were looking for.
- Processed credit card transactions accurately and efficiently.
- Assisted customers with locating merchandise within the store.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Balanced cash drawers at the end of each shift.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Greeted customers and provided friendly customer service.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Maintained accurate records of transactions using the point-of-sale system.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Greeted customers and responded to informational requests.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Processed customer payments quickly and returned exact change and receipts.
- Offered customers carry-out service at completion of transaction.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
- Maintained cleanliness of work area throughout shift.
- Utilized computer system to track sales data for daily reports.
- Verified that orders were accurate and complete before delivering them to customers.
- Greeted customers, took orders, and provided product information.
- Prepared food items according to company standards for quality and presentation.
- Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
- Performed opening duties such as setting up registers with required supplies for shift operations.
- Assisted in training new employees on restaurant procedures and policies.
- Maintained knowledge of current menu items, prices, and promotions.
- Replenished supplies such as napkins, straws, condiments, trays throughout shift.
- Followed all safety protocols while operating restaurant equipment like fryers or grills.
- Backed up front counter employees to maximize guest satisfaction with speedy service.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Prepared drinks, ice cream and other special items to complete food orders.
- Completed opening, closing, and shift change tasks by following company guidelines.
LVN
Las Colinas of Westover Hills
San Antonio
08.2021 - 09.2022
LVN
Post Acute Medical Specialty Hospital
San Antonio
05.2020 - 08.2021
LVN
Texas Kids Home Health
Boerne
01.2018 - 01.2020
LVN
Kerrville state hospital
Kerrville
09.2016 - 12.2017
LVN
sava senior care
kerrville
09.2016 - 09.2017
Server/Bartender
Logans Roadhouse Grill
San Antonio
06.2012 - 12.2016
- Upheld high standards of sanitation in accordance with health department regulations.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Prepared drinks according to standard recipes.
- Greeted guests and provided menus.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained records of transactions made during shift as required by law or company policy.
- Cleaned tables and chairs to prepare dining area for next customers.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Attended regular training sessions to stay updated on new products or trends.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Assisted in setting up the bar for service shift.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Planned and coordinated special events to boost customer numbers and profits.
- Effectively multitasked within fast-paced environment.
Education
Associate of Science - Chemistry
Northwest Vista College
San Antonio, TX06-2022
Licensed vocational nursing -
Career Point College School of Nursing
Skills
- Charge nurse
- COVID Unit experience
- Med/Surg experience
- Lab work check off system
- ICD9 coding
- Home health care
- Treatment team participation
- Patient paperwork and assessments
- G-tube care
- Chart redlining
- Emergency cart checks
- Vital signs monitoring
- Diabetic care
- Assistance with ADLs
- Isolation precautions
- Infection control procedures
- Medication administration
- IV insertion and care
- Wound care
- Tracheostomy care
- Foley catheter care
- In and out catheterization
- Physical assessments
- Pediatric care
- Body mechanics for patient positioning
- Customer service
- Cash handling
- Point of sale
- Inventory management
- Loss prevention
- Conflict resolution
- Order processing
- Transaction accuracy
- Health regulations
- Time management
- Effective communication
- Customer engagement
- Employee training
- Order coordination
- Multitasking and organization
- Data entry proficiency
- Reliability and punctuality
- Phone etiquette
- Product knowledge
- Drink preparation
- Point of sale operation
- Menu knowledge
- Alcohol regulation
- Sanitation compliance
- Upselling techniques
- Communication skills
- Outgoing personality
- Hospitality and accommodation
- Food running
- Safe service compliance
- Bar service preparation
- Safe food handling procedures
- Suggestive selling
- Staff management
- Recipe and menu memorization
- Health codes compliance
Certification
- ACLS for Healthcare Provider, American Heart Association, 08/31/22
- BLS for Healthcare Provider, American Heart Association, 07/31/21
- IV Certified, Epicc Vascular, 02/01/16
Continuing Education
- Texas Forensic Mental Health Conference on Forensic Psychiatric Care
- Training in TIPPS/PMAB to assist in proper care and treatment of combative patients
- Trach/Vent certification classes yearly through my current company
- Continued education in current practices regularly
Job Specific Skills
- Complete or delegate all assigned duties and tasks independently and under supervision of an RN
- Charge nurse for my unit when RN staff not present
- COVID Unit experience/charge nurse
- Med/Surg experience
- Implementation of Lab work check off system, ensuring continuation of care and no missed values
- Charge nurse for healthcare team (home health) including therapies
- Enter orders from physicians into entry system using ICD9 coding
- Alternate for medical clinic (Doctor’s office setting)
- Verification and acknowledgment of treatment and medical orders
- Implemented information sheets to ensure continuity of care among units
- Been part of a treatment team
- Completed all paperwork and assessments
- Care of patients with g-tube including cleaning and medication administration
- Redlined Charts
- Completed system checks of emergency cart, glucometers, and refrigerators
- Obtain and record patient vital signs, intake and outputs, blood glucose
- Diabetic care
- Assist patients with ADLs
- Follow isolation precautions and infection control procedures
- Medication administration including glucometer use, insulin administration, emergency psychiatric medications, orals, routine injections, IV medications, drip monitoring, and respiratory treatments
- IV insertion, removal, and care, Midline and PICC line care/removal
- Wound care
- Tracheostomy care including ventilator experience
- Foley insertion, removal, and care
- In and out catheterization experience
- Physical assessments
- Pediatric experience with all treatments/listed skills
- Proper body mechanics with patient positioning and mobility assistance
Timeline
Customer Service Cashier
Mcdonalds, PDI FOODS
05.2023 - 08.2024
LVN
Windemere of Westover hills
10.2022 - Current
LVN
Las Colinas of Westover Hills
08.2021 - 09.2022
LVN
Post Acute Medical Specialty Hospital
05.2020 - 08.2021
LVN
Heights of Bulverde
01.2020 - Current
LVN
Texas Kids Home Health
01.2018 - 01.2020
LVN
Kerrville state hospital
09.2016 - 12.2017
LVN
sava senior care
09.2016 - 09.2017
Server/Bartender
Logans Roadhouse Grill
06.2012 - 12.2016
Associate of Science - Chemistry
Northwest Vista College
Licensed vocational nursing -
Career Point College School of Nursing