Alicia Wright
Glens Falls,NY
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
Kletter & Levine PC
Clifton Park, NY
02.2015 - Current
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Participated in industry events such as conferences, workshops, tradeshows., representing the practice.
- Interfaced with customers via email or telephone as required for problem resolution or account maintenance.
- Supervised staff members, organized schedules and delegated tasks.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Personal Fitness Trainer
Planet Fitness
Saratoga Springs, NY
04.2011 - 02.2015
- Developed personalized fitness programs tailored to individual client needs and goals.
- Provided instruction on proper technique for all exercises included in the program.
- Monitored clients' progress, assessed weaknesses, and adjusted training plans accordingly.
- Conducted regular assessments of clients' strength, flexibility, posture and body composition.
- Motivated clients by setting achievable short-term objectives within larger long-term goals.
- Encouraged clients to reach their peak performance level while maintaining safety standards.
- Assisted in creating a safe environment by providing equipment orientations and enforcing gym policies.
- Instructed group classes in a variety of areas such as cardiovascular exercise, strength training, yoga, Pilates.
- Coordinated special events such as boot camps or outdoor activities for additional motivation.
Site Manager
YMCA Daycare
Queensbury, NY
09.2009 - 06.2011
- Organized and maintained a safe, clean, and developmentally appropriate environment for children.
- Monitored children's play activities to ensure safety.
- Encouraged positive behavior by providing praise and reinforcement of desired behaviors.
- Ensured proper supervision of all activities including outdoor playtime.
- Communicated regularly with parents regarding their child's progress or concerns.
- Participated in field trips with the daycare group to provide additional learning opportunities for the kids.
- Assisted in developing an emergency plan for responding to medical emergencies or other crises at the daycare center.
- Attended professional development workshops or conferences related to early childhood education topics.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Enforced rules to teach good manners and maintain safe environment.
Education
Associate of Science -
Hudson Valley Community College
Troy, NY05-2016
Skills
- Employee Supervision
- Workforce Management
- Administrative Support
- Office Management
- Customer Service
- Policy Development
- Relationship Building
- Strategic Planning
- Financial Reporting
- Scheduling Coordination
- Business Administration
- Employee Training
- Payroll Processing
- Credit and collections
- Human Resources
Certification
- BLS/First Aid
- NASM
Languages
Spanish
Limited
Accomplishments
- Top 10 Workplace 2023
References
References available upon request.
Timeline
Office Manager
Kletter & Levine PC
02.2015 - Current
Personal Fitness Trainer
Planet Fitness
04.2011 - 02.2015
Site Manager
YMCA Daycare
09.2009 - 06.2011
Associate of Science -
Hudson Valley Community College
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