Alicia Wright

• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Served high customer volumes during special events, nights, and weekends.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Assisted with inventorying beverage stock and bar supplies.

• Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
• Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
• Enhanced company revenue by upselling additional services and insurance packages to clients.
• Streamlined the rental process with efficient use of car rental software programs and tools.
• Continuously met or exceeded sales targets through effective communication and relationship building with clients.

• Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
• Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
• Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
• Increased safety measures by adhering to stringent sanitation protocols and wearing appropriate personal protective equipment during COVID-19 testing.
• Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
• Collaborated with healthcare professionals to track positive cases and provide timely notifications of COVID-19 test results.
• Supported community health efforts by conducting mobile testing events, reaching vulnerable populations in underserved areas.
• Educated patients on quarantine guidelines after administering tests, minimizing the spread of COVID-19 within communities.

• Enhanced customer satisfaction by providing timely and accurate technical support for Apple products.
• Resolved complex technical issues for clients through effective troubleshooting and problem-solving techniques.
• Improved first call resolution rates by efficiently diagnosing and addressing customers'' concerns.
• Reduced escalations to higher-level support teams by effectively resolving customers'' inquiries on initial contact.
• Managed high call volume while maintaining a focus on quality service and customer satisfaction.
• Utilized comprehensive understanding of Apple hardware, software, and services to resolve a wide range of technical inquiries.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Ensured compliance with company policies and procedures while processing transactions efficiently.

• Assisted in emergency situations, demonstrating quick thinking and effective problem-solving skills under pressure.
• Administered medications safely and accurately, reducing medication errors and improving patient safety.
• Ensured compliance with infection control protocols by diligently maintaining a clean and safe environment for patients, staff, and visitors alike.
• Provided high quality care to approximately 8 patients per day unit
• Carried laboratory specimens, results, and charts to appropriate departments.
• Transported patients and helped with discharge procedures.

• Administered medications safely, ensuring proper dosage and timely administration to optimize treatment outcomes.
• Collaborated with multidisciplinary healthcare teams to provide seamless, high-quality care for patients.
• Ensured compliance with infection control protocols by diligently maintaining a clean and safe environment for patients, staff, and visitors alike.
• Assessed patient room and care environment to optimize patient comfort by keeping areas free of clutter.
• Reported patient requests, concerns, and other observations to staff.

• Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe environment.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Collaborated with team members to streamline processes and improve overall cafe operations.
• Provided exceptional customer service, addressing concerns promptly and professionally.
• Assisted in inventory management, tracking stock levels, and placing orders for necessary supplies.

Shadow RN on daily task.

• Improved patient care by providing comprehensive health assessments and accurate diagnoses during volunteer shifts.
• Administered medications safely, ensuring proper dosage and timely administration to optimize treatment outcomes.
• Reduced hospital readmissions by educating patients on preventive measures, medication management, and self-care techniques.
• Ensured compliance with infection control protocols by diligently maintaining a clean and safe environment for patients, staff, and visitors alike.
• Carried laboratory specimens, results, and charts to appropriate departments.

• Working for One of Florida’s Largest Window Company whom is associated with Members clubs including BJ’s, Sam’s Club, Costco, Etc.
• Making Out-Bound Calls to potential and or previous customer to set up appointment for free estimates on hurricane products to better their homes, which help, saved on energy, Homeowners insurance and from hurricanes.

• Working for Inktel Direct whom was partnered with Walmart.com
• Working in an inbound call-center for Wal-Mart Stores INC, customer order processing and order status, billing, customer inquiries, shipment and tracking.

• Working in a inbound call-center technology arm of Best Buy, updating customer information, creating profiles, setting appointments for deliveries, etc.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Working with staffs and teachers organized functions for honor roll students, pep rallies, games and clean up campus.

• Worked at many volunteer functions in different capacities, including attending to church service set-up and helping parishioners, Etc.
• Enhanced community engagement by organizing and leading outreach events.
• Assisted with special events and programs.