Alicia Wright
Cookeville,TN
Summary
Ambitious and Highly qualified supervisor who is knowledgeable about the child welfare system including trauma reduction, global assessment, and the broader social work sphere. Hardworking and reliable with an excellent attention to detail. Natural leadership abilities with expertise to resolve issues in a timely manner. Adept at supporting and maximizing efficiency of teams and service delivery for clients. Successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Fluent in Child Programs and Protective Services.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Department of Children's Services - Supervisor
State of Tennessee
12.2018 - Current
- Oversee daily operations of the Department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
MSW Practicum Student
Department of Children’s Services
08.2018 - 07.2019
- Complete research to benefit the State of Tennessee around engaging fathers and barriers and perceived barriers to that engagement.
- Developed Think Tank, a Multi Program Area Continuous Quality Improvement (CQI) group to elicit positive change region and statewide.
- Enhanced practicum experience by collaborating with multidisciplinary team members and integrating their feedback.
- Meet monthly with MAC (Multi-Agency Collaboration) program’s care coordinator and stakeholders to improve collaboration
- Participate in Community Advisory Board (CAB) meetings
- Engage community service organizations and developed a resource guide so that resources for clients can be accessed more readily.
Case Manager 2
Department of Children’s Services
08.2012 - 12.2018
- Manage a case load within a high stress environment
- Ensure the well-being of children, work to develop youth, help to strengthen families, and build safe communities
- Provide support for colleagues and teammates
- Maintained accurate documentation on all cases, ensuring compliance with policy and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Display appropriate social work skills and adherence to the National Association of Social Worker’s Code of Ethics.
Education
Masters of Social Work -
University of Tennessee
08.2019
Bachelor of Social Work -
Middle Tennessee State University
05.2012
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Staff Development
- Priority management
References
- Jennifer Watts MSW Supervisor, 931-267-3466
- Sandra Jordan, 931-239-4071
- Rebecca Brady ADA, 931-808-8124
- Stephanie Elliott DCS TC, 615-670-6627
Vice President of Phi Alpha Social Work Honor Society 2011-2012
Fulfill Duties of the President in their absence.
President of Phi Alpha Honor Society 2012
The President worked to provide a closer bond among students of social work and promote humanitarian goals and ideals on and off campus.
Certification
- Licensed Master Social Worker, LN: 13538
Presenter on Podcast DCS Talks: Finding Families Through Diligent Search
Diligent search is a process through which child welfare agencies recruit, retain, and support foster and adoptive families that reflect the ethnic diversity of children and build family teams.
Timeline
Department of Children's Services - Supervisor
State of Tennessee
12.2018 - Current
MSW Practicum Student
Department of Children’s Services
08.2018 - 07.2019
Case Manager 2
Department of Children’s Services
08.2012 - 12.2018
Bachelor of Social Work -
Middle Tennessee State University
Masters of Social Work -
University of Tennessee