Alicia Wright
West Palm Beach,FL
Summary
Dedicated and customer-focused hospitality professional with over 8+ years of experience in restaurant and hotel service. Skilled in delivering exceptional guest experiences, managing high-volume dining environments, and handling POS systems with accuracy. Known for strong communication, teamwork, and the ability to create a welcoming atmosphere that encourages repeat business.
Overview
14
14
years of professional experience
Work History
Sever/Cashier
Golden Krust
West Palm Beach, FL
08.2025 - Current
- Provide friendly and efficient service in a fast-paced restaurant environment
- Operate POS system to process orders and handle cash/card transactions accurately
- Maintain cleanliness and organization of dining and service areas
- Assist customers with menu selections and promote daily specials
- Deliver consistent customer satisfaction through attentive service
Server
Golf View Hotel
Mandeville, JA
04.2012 - 07.2026
- Provided exceptional table service in a busy hotel restaurant
- Built strong relationships with repeat guests through personalized service
- Managed multiple tables while maintaining attention to detail
- Assisted in training new staff on service procedures and customer care
Server
Mandeview Hotel
Mandeville, JA
06.2018 - 08.2020
- Delivered high-quality dining service to hotel guests and event patrons
- Coordinated with kitchen staff to ensure timely and accurate order delivery
- Set up dining areas for events, banquets, and daily service
- Maintained professional presentation and adhered to hospitality standards
Education
Certificate -
Astra Hotel Training Program
Mandeville, JA01-2003
High School Diploma -
Norman Manley Highschool
Kingston, JA06-2000
Skills
- Guest Service Excellence
- POS Systems & Cash Handling
- Order Taking & Food Service
- Team Collaboration
- Upselling & Menu Knowledge
- Time Management
Timeline
Sever/Cashier
Golden Krust
08.2025 - Current
Server
Mandeview Hotel
06.2018 - 08.2020
Server
Golf View Hotel
04.2012 - 07.2026
Certificate -
Astra Hotel Training Program
High School Diploma -
Norman Manley Highschool