Alicia Yepez
Granbury,TX
Summary
Dynamic leader with a proven track record at American Freight Furniture and Mattress, excelling in operations management and employee relations. Mastered negotiation and conflict resolution, driving significant improvements in performance and customer satisfaction. Achieved streamlined operations and enhanced team accountability, demonstrating an exceptional blend of strategic planning and interpersonal skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
American Freight Furniture and Mattress
05.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Assistant Manager
American Freight Furniture and Mattress
01.2019 - 04.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Pricer
Sears Outlet Store
07.2017 - 12.2018
- Conducted comprehensive market research to identify optimal pricing opportunities.
- Negotiated favorable contract terms with suppliers, resulting in significant cost savings.
- Identified new business opportunities through thorough analysis of consumer behavior, preferences, and willingness-to-pay studies.
- Partnered with sales teams to develop customer-specific pricing structures that targeted key accounts effectively.
Education
High School Diploma - High School Diploma
Penn Foster Career School
Scranton, PA05.2016
Skills
- Employee relations and conflict resolution
- Management
- Policies and procedures implementation
- Performance monitoring
- Project management abilities
- Health and safety compliance
- Continuous improvements
- Superb time management skills
- Project planning and development
- Delegation
- Work flow planning
- Unsurpassed work ethic
- Incidents management
- Cross-functional communications
- Performance reporting
- Customer relations specialist
- Process flows
- Negotiation
- Sales background
- Production
- New product introductions strategies
Certification
Management certificate
Timeline
Operations Manager
American Freight Furniture and Mattress
05.2020 - Current
Assistant Manager
American Freight Furniture and Mattress
01.2019 - 04.2020
Pricer
Sears Outlet Store
07.2017 - 12.2018
High School Diploma - High School Diploma
Penn Foster Career School