ALICIA YOUVELLA
Keams Canyon,AZ
Summary
Excellent multitasker with dedication to increasing company sales and maintaining accuracy through meticulous work. Client-focused with training in (Office/Team Management). Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills eager to move company into into the future. Ready to help team achieve company goals. Detail-oriented team player with th ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Service Order Coordinator
Hopi Telecommunications, Inc.
12.2022 - Current
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Communicated with customers to address order inquiries, changes and cancellations.
- Processed customer orders in line with established policies and procedures.
- Input order information into system and updated customer accounts to document and track customer orders.
- Developed and implemented strategies to increase efficiency in order processing.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
Customer Service Representative
Hopi Telecommunications, Inc.
04.2009 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Associate of Applied Science - Business Management And Accounting
Independence University
Salt Lake City, UT04.2020
High School Diploma -
Santa Fe Indian School
Santa Fe, NM06.1988
Skills
- Sales Team Development
- Account Updates
- Service Quality
- Accurate Documenting
- Order Accuracy
- Data Entry Skills
- Customer Order Tracking
- Order Generation
- Order Monitoring
- Customer Satisfaction
- Customer Accounts Management
- Data Input Software
- Updating Logs
- Maintaining Clean Work Areas
- Informational Materials
- Regulatory Reporting
- Multimedia Presentations
- Social Perceptiveness
- Releasing Orders
- Emergency Calls
- Information Updates
- Monthly Closings
- Closing Procedures
- Creative Solutions
- Data Verification
- Team Meetings
- Program Promotion
- Conflict Resolution Techniques
- Professional Relationships
- Work Orders
- Marketing Strategies
- Records Management Systems
- Operational Efficiency
- Customer Interaction
- Payment Plans
- Standard Operating Procedures Understanding
- Business Correspondence
- New Hire Orientation
- Office Operations
- Office Support
- Accounting Records
- Client Inquiries
- Onsite Visits
- Efficient Routing
Timeline
Service Order Coordinator
Hopi Telecommunications, Inc.
12.2022 - Current
Customer Service Representative
Hopi Telecommunications, Inc.
04.2009 - Current
Associate of Applied Science - Business Management And Accounting
Independence University
High School Diploma -
Santa Fe Indian School