Alicia A. Nigon
St. Paul,Minnesota
Summary
Resourceful sales and account management professional with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
8
8
years of professional experience
Work History
Senior Account Manager
Versare Solutions
01.2023 - Current
- Provided extensive support in sales, technical and business areas to key accounts.
- Worked with customers to develop strategic business and account plans.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Key driver of 6-digit growth year over year
- Nurture and gow business with top twenty key accounts
- Manage day-to-day for 200+ corporate customer and dealer accounts
Inbound Sales Specialist
Versare Solutions
07.2020 - 01.2023
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Monthly top performer overall
- Achieved 7-digit sales every year while in the role
Sales Consultant
Coggin Honda
07.2019 - 04.2020
- Provided sales and customer service assistance to walk-in traffic and responded to telephone and email leads.
- Followed up with existing customers to provide additional support and address concerns.
- Top performer of fourteen consultants for several months.
- Consistently exceeded base goal of 10 cars per month and often exceeded 15.
Sales Consultant
Lupient Automotive Group
05.2018 - 03.2019
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Consistently led team in customer reviews and Chevrolet’s Customer Satisfaction Index.
- Top-performer out of ten consultants for 3 months.
- Exceeded sales goals 8 out of 10 months.
Data Coordinator/Club Lead/Assist. Program Manager
Camp Fire Minnesota
05.2015 - 05.2018
- Manage and maintain updated registration and attendance records
- Create and implement internal systems for collecting and reporting data
- Analyze data related to participant demographics, youth retention, program growth, trends, and outcomes
- Provided Camp Fire approved curriculum to educate children in out of school programs.
- Kept updated registration and attendance records for more than fifteen out-of-school youth programs
- Provided general administrative support to the community program manager
Education
General Studies - Retail Merchandising/Apparel Technology
University of Minnesota
Minneapolis, MNBachelor of Science - Business Management
Rasmussen College
Bloomington, MN06.2016
Skills
- Account Management
- Sales and Negotiation
- Email Marketing
- Team Leadership
- Product Expertise
- Relationship Building
- Problem Solving
- Hubspot CRM
- Netsuite ERP
- Zoom Info Lead Generation
Timeline
Senior Account Manager
Versare Solutions
01.2023 - Current
Inbound Sales Specialist
Versare Solutions
07.2020 - 01.2023
Sales Consultant
Coggin Honda
07.2019 - 04.2020
Sales Consultant
Lupient Automotive Group
05.2018 - 03.2019
Data Coordinator/Club Lead/Assist. Program Manager
Camp Fire Minnesota
05.2015 - 05.2018
General Studies - Retail Merchandising/Apparel Technology
University of Minnesota
Bachelor of Science - Business Management
Rasmussen College
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