Alicia A. Martin
Goose Creek,SC
Summary
Licensed Behavioral Therapist familiar with client assessments, treatment planning and ongoing evaluations. Well-versed in effective intervention and assessment techniques. Successful at helping clients unravel physical, mental and emotional layers to identify root causes of problems and develop strong coping skills for diverse scenarios. Proficient in interdisciplinary collaboration with passion for leaving positive impact on patient lives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Therapist, Outpatient II
Muskegon Recovery Center (Cherry Health)
02.2020 - 12.2023
- Provided evidence-based practices for individual, group, family, and/or couple therapy –
which includes, at a minimum, Motivational Interviewing and Cognitive Behavioral
Therapy.
- Coordinated with community, referral and funding sources to provide needed services.
- Maintained timely clinical documentation that adheres to CARF, Community Mental Health
(CMH), and Agency standards.
- Assessed and diagnosed psychopathology including mental health and/or substance use
disorders according to the current Diagnostic and Statistical Manual (DSM).
- Created treatment plans that are measurable and follow evidence-based practices.
- Provided interventions, safety planning, and/or referrals for patients who are in crisis
situations.
- Performed screenings, brief interventions, and referrals to treatment.
Maintained current authorizations for service and complete utilization reviews as required
by funding sources. - Worked effectively with the agency’s Billing/Coding and Finance departments to resolve
any authorization or payment issues for patients.
- Coordinated with internal and external primary care providers and psychiatrists to
effectively treat the psychosocial and medical aspects of behavioral health disorders.
- Participated in on-call rotation. On-call work may entail patient assessment and/or crisis intervention by phone or in person at a facility in the
community where the patient presents in crisis.
- Kept abreast of all pertinent federal, state and Agency regulations, laws, and policies as
they presently exist and as they change or are modified.
Medical Biller/Administrator
Psychiatric Physicians
01.2010 - 02.2020
- Assisted in managing a medical practice and serving patients
- Billed and collected on patient accounts, using ICD-10 and CPT codes
- Processed physician referrals and medication prior authorizations
- Transcribed clinicians’ progress notes and reports
- Managed doctor’s schedule and maintained medical records
Master of Social Work Intern
Health West
08.2018 - 05.2019
- Performed initial assessments that accurately build on strengths and deficits of clients
- Developed person-centered treatment plans that are written in the language of the consumer and reflect the consumer's goals and measurable objectives
- Performed evidence-based practices to reduce symptoms and maximize recovery for individuals receiving services, including services for the treatment of co-occurring disorders
- Maintained complete, thorough, and accurate documentation of client contact and treatment services
- Assessed inmates in the county jail to determine mental health service needs and connected them to treatment
Master of Social Work Intern
Veterans Service Center
09.2017 - 05.2018
- Co-facilitated Moral Reconation Therapy groups for members of Veterans Treatment Court
- Assisted Veterans in obtaining benefits on local and federal levels
- Served on multiple local committees to improve services available to Veterans
Assistant Manager
Walgreens
03.2008 - 12.2008
- Oversaw the daily activities of a retail store to ensure its smooth operation
- Ordered merchandise and ensured it was set in the store according to merchandising plan-o-grams
- Performed daily banking activities to ensure all cash/check deposits are ready for deposit and the appropriate amount of money was left in the store each evening
- Ensured prompt service was given to all customers and handle customer complaints and adjustments for returned merchandise.
Client Satisfaction Specialist
DMX, Inc.
06.2006 - 07.2007
- Acted as point of contact for all cancellation phone calls from current clients and follow all necessary save measures in order to keep account base secured
- Up sold DMX products and services to existing subscribers in order to satisfy the additional audio and video needs of their business
- Responsible for proactive, ongoing communications with assigned current clients, in order to identify the needs/issues of our clients and find necessary solutions
- Responsible for sending out correspondence information directly to our clients, including flyers, letters and account buyout information
- Assisted in the development and execution of customer loyalty programs in assigned territory
Sales/Billing Coordinator
DMX, Inc.
09.2004 - 06.2006
- Provided internal and external sales support to a regional sales team
- Improved client satisfaction by reducing billing errors
- Maintained client accounts through billing and record-keeping
- Managed work order flow from opening to month end
Medical Administrator/Biller
Psychiatric Physicians
10.2003 - 06.2004
- Assisted in managing a medical practice and serving patients
- Transcribed clinicians’ progress notes and reports
- Managed doctor’s schedule and maintained medical records
- Billed and collected on patient accounts, using ICD-9 and CPT codes 2
Education
Master of Social Work - Clinical, Alcohol And Drug Abuse
Western Michigan University
Kalamazoo, MI2019
Bachelor of Arts - Communication, Leadership and Organizational Communication, French and Behavioral and Social Sciences
Michigan State University
East Lansing, MI2002
Skills
- Excellent verbal and written communication skills
- Excellent organizational skills and good computer skills
- Ability to be flexible in work hours to meet client needs
- Ability to manage time efficiently, possess self-confidence, and maintain a positive
behavior in a manner so that you get along with clients and co-workers - Ability to facilitate client and family groups
- Comprehensive understanding of Motivational Interviewing (MI), Cognitive Behavioral
Therapy (CBT), and Dialectical Behavior Therapy (DBT) treatment modalities
Certification
- LMSW-C - Licensed Clinical Social Worker
- CAADC - Certified Advanced Alcohol and Drug Counselor
Timeline
Therapist, Outpatient II
Muskegon Recovery Center (Cherry Health)
02.2020 - 12.2023
Master of Social Work Intern
Health West
08.2018 - 05.2019
Master of Social Work Intern
Veterans Service Center
09.2017 - 05.2018
Medical Biller/Administrator
Psychiatric Physicians
01.2010 - 02.2020
Assistant Manager
Walgreens
03.2008 - 12.2008
Client Satisfaction Specialist
DMX, Inc.
06.2006 - 07.2007
Sales/Billing Coordinator
DMX, Inc.
09.2004 - 06.2006
Medical Administrator/Biller
Psychiatric Physicians
10.2003 - 06.2004
Master of Social Work - Clinical, Alcohol And Drug Abuse
Western Michigan University
Bachelor of Arts - Communication, Leadership and Organizational Communication, French and Behavioral and Social Sciences
Michigan State University
- LMSW-C - Licensed Clinical Social Worker
- CAADC - Certified Advanced Alcohol and Drug Counselor
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