Alicia Angelica Ortiz
Mexico
Summary
Organized Group Coordinator known for high productivity and efficient task completion. Possess specialized skills in event planning, team management, and communication strategies. Excel in problem-solving, adaptability, and leadership which enable success in coordinating groups and managing projects with precision.
Overview
2026
2026
years of professional experience
Work History
Group Coordinator
Royal Caribbean Group
Miami
08.2005 - Current
- Organized group activities for cruise events.
- Managed communication among departments to ensure smooth event execution.
- Supported leadership in planning and organizing team meetings and workshops.
- Assisted in developing schedules and timelines for group functions and events.
Concierge
Ritz-Carlton
CANCUN
01.2000 - 05.2003
- Welcomed guests and provided personalized service to enhance their experience.
- Assisted with reservations and arrangements for dining, transportation, and activities.
- Coordinated special requests and managed guest inquiries effectively and promptly.
- Provided local area information and recommendations to enhance guest satisfaction.
Special Events Manager
Ritz-Carlton
Cancun
12.2001 - 04.2003
- Coordinated logistics for events, managing schedules and vendor communications.
- Assisted in developing event themes and design concepts to enhance attendee experience.
- Managed registration processes, ensuring smooth check-in for all participants.
- Collaborated with team members to create promotional materials and social media content.
Executive Assistant to the Managing Partner
KPMG Global Services
MEXICO
01.1994 - 11.1999
- Managed complex calendars for the Managing Partner and senior executives.
- Coordinated travel arrangements and itineraries for domestic and international trips.
- Prepared detailed meeting agendas and materials for client-facing presentations.
- Liaised with internal teams to facilitate timely communication and project updates.
Guest Service Officer
Royal Caribbean Cruise Line
Miami
- Assisted guests with inquiries and provided information about onboard services.
- Handled guest check-ins and check-outs efficiently to enhance satisfaction.
- Resolved guest complaints by actively listening and providing suitable solutions.
Education
Some College (No Degree) - Business Administration
Cultural Courses College
MexicoSkills
- Vendor relations management
- Guest relations
- Customer service
- Team collaboration
- Time management
- Relationship building
- Problem solving
- Verbal and written communication
- Continuous improvement
- Team motivation
- VIP services
- Service orientation
- Logistics planning
Affiliations
- Reading
- Hiking
- Walking
Languages
English
Full Professional
Spanish
Native/ Bilingual
Italian
Elementary
References
References available upon request.
Timeline
Group Coordinator
Royal Caribbean Group
08.2005 - Current
Special Events Manager
Ritz-Carlton
12.2001 - 04.2003
Concierge
Ritz-Carlton
01.2000 - 05.2003
Executive Assistant to the Managing Partner
KPMG Global Services
01.1994 - 11.1999
Guest Service Officer
Royal Caribbean Cruise Line
Some College (No Degree) - Business Administration
Cultural Courses College
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