ALICIA CAROLINA LOPEZ
Santa Ana,California
Summary
CERTIFIED MEDICAL ASSISTANT SUMMARY OF QUALIFICATIONS Enthusiastic and service oriented professional with extensive experience working in the medical industry as a certified medical assistant administrative and clinical. Focus is on providing excellent service and customer satisfaction to patients.
Overview
17
17
years of professional experience
Work History
Certified Medical Assistant
CHOC Allergy And Immunology
Orange, CA
12.2017 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Maintained detailed records of test results by entering data and patient information into computer.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
MEDICAL ASSISTANT
CHOC ALLERGY AND IMMUNOLOGY
ORANGE, CA.
12.2017 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained pre- and post-treatment vital signs and weight.
- Prepared initial patient charts for admission.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained all prescribed laboratory testing.
MEDICAL ASSISTANT
SHARE OUR SELVES
COSTA MESA, CA
03.2014 - 11.2017
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained pre- and post-treatment vital signs and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Tested and recorded blood glucose levels.
- Prepared initial patient charts for admission.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained all prescribed laboratory testing.
- Safely administered flu and pneumonia vaccinations, providing education to customers on vaccines, dosage, indications, precautions, contraindications and potential side effects.
Medical Assistant
A.KO, MD, Fountain Valley Pediatrics
Fountain Valley, CA
07.2013 - 01.2014
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained pre- and post-treatment vital signs and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Tested and recorded blood glucose levels.
- Prepared initial patient charts for admission.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained all prescribed laboratory testing.
Receptionist
St. Joseph Heritage Medical Group
Santa Ana, CA
07.2012 - 08.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
Medical Administrative Assistant
South Coast Pediatrics
Santa Ana, CA
04.2007 - 06.2012
- Organized paperwork such as charts and reports for office and patient needs.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Maintained current and accurate medical records for patients.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated customer service, patient scheduling and billing.
- Enhanced office productivity by handling high volume of callers per day.
- Converted paper charts into digital files and uploaded to EMR system.
- Developed and managed accurate and confidential patient records.
- Communicated with patients regarding payments on outstanding accounts.
- Supported providers in outpatient medical office through coordinating administrative operations.
- Advocated for patients through conversations with insurance representatives.
- Prioritized incoming patients by degree of injury or illness.
Education
JULY 31, 2027 Certificate - Medical Assistant - undefined
CALIFORNIA CERTIFIED MEDICAL ASSISTANT-AC JULY - Specialty
Calif
07.2022
Diploma -
Santa Ana High School
Santa Ana, CA06.2004
Skills
- Coordinating Drug Refills
- Electronic Health Records
- Cleaning and Organizing
- Operating EKG Equipment
- Proper Waste Disposal
- HIPAA Compliance
- Rapid Strep Testing
- Inventory and Supply Management
- Updating Medical Records
- Answering Questions
- Medical Supply Monitoring
- Pulse Oximetry
- Medical Terminology
- Injection Administration
- Exam Room Preparation
- Administering Immunizations
- Performing EKGs
Languages
Spanish
Professional Working
Timeline
Certified Medical Assistant
CHOC Allergy And Immunology
12.2017 - Current
MEDICAL ASSISTANT
CHOC ALLERGY AND IMMUNOLOGY
12.2017 - Current
MEDICAL ASSISTANT
SHARE OUR SELVES
03.2014 - 11.2017
Medical Assistant
A.KO, MD, Fountain Valley Pediatrics
07.2013 - 01.2014
Receptionist
St. Joseph Heritage Medical Group
07.2012 - 08.2012
Medical Administrative Assistant
South Coast Pediatrics
04.2007 - 06.2012
JULY 31, 2027 Certificate - Medical Assistant - undefined
CALIFORNIA CERTIFIED MEDICAL ASSISTANT-AC JULY - Specialty
Calif
Diploma -
Santa Ana High School
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