Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

ALICIA D. NICHOLS

GURDON,AR

Summary

I am an enthusiastic individual with superior skills in working in both team-based and independent capacities. I will bring a strong work ethic and excellent organizational skills to any setting. I had success as an events coordinator offering several years of experience. I am also accomplished in promoting community outreach and fundraising events for the City of Florence, Texas, several years before relocating to Gurdon, AR. In my off time, I ran a nonprofit thrift shop that supported the city during the year and the holidays. Not only was I excited to move to a new state and to start a new challenge, I was ready to make a difference with a new team. I have made that difference and hope to continue doing so.

Overview

25
25
years of professional experience

Work History

Facilities Supervisor/Concessions Manager

City Of Arkadelphia
02.2022 - Current
  • Manage all aspects of the concession stands along with, preform trainings and assist with the day to day operations of Parks & Recreation facilities while providing the highest quality of customer service in the safest manner.
  • Provided guidance for front desk & concessions staff.
  • Schedule, coordinate and supervise all facilities-related tasks and activities to monitor performance.
  • Direct vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
  • Enforce compliance with applicable health, safety and environmental regulations to reduce risks.
  • Provided support and services related to mail and deliveries.
  • Update facilities-related inventory, supplies and equipment.
  • Update and maintain the Parks & Recreation Fusion software.
  • Oversee the custodial supplies & equipment and ensure the cleanliness of the recreation center.

Aquatic Park Manager/Concessions Manager

City Of Arkadelphia
05.2021 - 02.2022
  • Assigned work to staff, set schedules for front desk staff,pool staff & concessions staff.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Partnered across departments to run smooth, professional events and activities.

Front Desk Clerk

City Of Arkadelphia
09.2020 - 05.2021
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted patrons at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Took reservations over phone, in person, and via computer for patrons and provided confirmation information.

City Clerk/Events Coordinator

City of Florence
10.2016 - 08.2020
  • Performed general office duties such as typing and proofreading correspondence, distributing and filing official forms and scheduling appointments.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Issued public notification of all official meeting and activities.
  • Serves as an notary public and issued various building permits
  • Performed clerical duties at City Hall including copying, scanning, faxing and data entry.
  • Established and maintained a variety of files and records, including both automated and manual files.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Handled all delegated tasks, including entering permit information and code enforcement warnings in the Iworq program.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Planned, organized and executed all events, ensuring highest level of customer/ vendor satisfaction.
  • Coordinated vendors, timelines and budgets for events.
  • Collaborated with sponsors and hosts to promote events.
  • Assessed event success and uncovered room for improvement through client feedback.
  • Designed and maintained spreadsheets documenting vendor, and facility information.
  • Assisted in budget prep, expenditure review and budget administration.

Office Manager

Ace Excavation
05.1998 - 11.2019
  • Overseeing general office operation.
  • Maintained office inventory and placed new supply orders.
  • Performed clerical needs including helping customers, taking messages, scanning documents and routing business correspondence.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for business owner.
  • Coordinated special projects and managed schedules.

Education

High School Diploma -

Jarrell High School
Jarrell, TX
05.1998

Skills

  • Staff Guidance
  • Facility Support
  • Vendor Coordination
  • Workflow Processes
  • Duty Delegation
  • Job Assignments
  • Maintaining Facilities
  • Patron Registration
  • Vendor Oversight
  • Office Supplies and Inventory
  • Membership Registrations
  • Recreation Management

Additional Information

Accomplishments -

  • Citizen of the Year 2019
  • National Night Out, event that brings police and community together ( 2015-2019).
  • Christmas Extravaganza ( 2018-2019).
  • City Wide Garage Sale yearly event ( 2016-2020).
  • Florence Market Days ( 2018-2019).
  • Non-Profit Blue Santa Thrift Shop ( 2017 –2020).
  • Florence Friendship Days ( 2005-2008).
  • City of Florence Shot & Microchip Clinic ( 2015-2018).
  • Fresh Fruits for All (2018-2020).
  • Organizations Chamber of Commerce ( 2019-2020).
  • Florence Lions Noon Club (2016-2020).
  • Economic Development Committee ( 2019 – 2020).
  • Friends of the Library Board (2017-2020).
  • Christmas Market Days 2021-2022, Pending event 2023.

Timeline

Facilities Supervisor/Concessions Manager

City Of Arkadelphia
02.2022 - Current

Aquatic Park Manager/Concessions Manager

City Of Arkadelphia
05.2021 - 02.2022

Front Desk Clerk

City Of Arkadelphia
09.2020 - 05.2021

City Clerk/Events Coordinator

City of Florence
10.2016 - 08.2020

Office Manager

Ace Excavation
05.1998 - 11.2019

High School Diploma -

Jarrell High School

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ALICIA D. NICHOLS