Alicia D. Waits
Summary
Clinical leader specializing in quality management and operational efficiency, with extensive experience leading large healthcare teams. Focus on innovative strategies that enhance patient outcomes and foster professional growth within teams while maintaining high standards in clinical practice.
Overview
29
29
years of professional experience
1
1
Certification
Work History
NP Lead
Sprinter Health
06.2026 - Current
- Leads a team of Nurse Practitioners, ensuring adequate documentation practices and appropriate patient interventions when needed
- Supports providers by serving as a clinical mentor and responding to questions and concerns in a timely manner
- Reinforces company culture of collaboration, support and care excellence
Nurse Practitioner
Sprinter Health
11.2025 - Current
- Conduct Medicare Annual Wellness visits via telehealth, evaluating appropriateness of treatment regimens for multiple chronic disease processes, identifying gaps in medical care and social needs, providing education and delivering appropriate care management referrals and interventions
Clinical Excellence Manager
Matrix Medical Network
12.2024 - 03.2025
- Supported clinicians with clinically complex patient encounters, enhancing documentation accuracy and patient safety
- Guided safety protocols and emergency responses, improving patient care outcomes
- Optimized talent acquisition through structured clinical interviews, evaluating technical competencies and cultural fit
- Drove clinical excellence initiatives through active participation in Matrix credentialing committee, improving service quality and compliance standards
- Conducted patient health risk assessments via telehealth, evaluating appropriateness of treatment regimens for multiple chronic disease processes, identifying gaps in medical care and social needs, providing education and delivering appropriate care management referrals and interventions
Clinical Manager
Matrix Medical Network
06.2022 - 12.2024
- Led and developed team of over 100 Nurse Practitioners, driving excellence in telehealth, in-home and facility-based health risk assessments while maintaining clinical standards and performance metrics
- Led clinical support operations, monitoring organizational and team KPIs, providing performance management through empathetic and supportive coaching and mentoring
- Optimized talent acquisition through structured clinical interviews, evaluating technical competencies and cultural fit
- Engaged in process improvement for EHR, clinical compliance, chart audits, visit efficiency, enhancing operational procedures
- Mentored and guided healthcare professionals through complex clinical challenges, fostering professional growth and enhancing service delivery standards
- Conducted in-home and telehealth health risk assessments, evaluating appropriateness of treatment regimens for multiple chronic disease processes, identifying gaps in medical care and social needs, providing education and delivering appropriate care management referrals and interventions
Interim Clinical Director
Matrix Medical Network
12.2021 - 06.2022
- Led strategic oversight of 8 Clinical Managers and 600 providers, driving operational excellence and maintaining regional KPIs while collaborating with senior and executive leadership
- Streamlined clinical operations, implementing data-driven solutions to enhance provider performance and operational efficiency
- Fostered cross-departmental partnerships to develop and execute clinical initiatives, ensuring alignment with organizational objectives and quality standards
Clinical Manager
Matrix Medical Network
06.2017 - 12.2021
- Led and developed team of over 100 Nurse Practitioners, driving excellence in telehealth, in-home and facility-based health risk assessments while maintaining clinical standards and performance metrics
- Led clinical support operations, monitoring organizational and team KPIs, providing performance management through empathetic and supportive coaching and mentoring
- Developed and executed improved onboarding program for new providers, focusing on clinical excellence and operational efficiency
- Optimized talent acquisition through structured clinical interviews, evaluating technical competencies and cultural fit
- Engaged in multiple interdepartmental process improvement projects for EHR, compliance and chart audits and provider scorecard enhancement
- Mentored and guided healthcare professionals through complex clinical challenges, fostering professional growth and enhancing service delivery standards
- Conducted in-home and telehealth health risk assessments, evaluating appropriateness of treatment regimens for multiple chronic disease processes, identifying gaps in medical care and social needs, providing education and delivering appropriate care management referrals and interventions
Adult Nurse Practitioner
Matrix Medical Network
08.2013 - 06.2017
- Conducted in-home and facility-based health risk assessments, evaluating appropriateness of treatment regimens for multiple chronic disease processes, identifying gaps in medical care and social needs, providing education and delivering appropriate care management referrals and interventions
- Performed thorough clinical evaluations, integrating medication reconciliation, medical history, health screenings, review of systems and physical examinations for geriatric patients
Adult Nurse Practitioner, Rheumatology
Jackson Arthritis Clinic
02.2010 - 07.2013
- Diagnosed and treated autoimmune and rheumatic diseases, including rheumatoid arthritis, osteoarthritis, lupus, fibromyalgia, osteoporosis, and other musculoskeletal impairments
- Educated patients on how to manage their illness with medications, lifestyle changes and holistic interventions
- Monitored disease progression and medication efficacy through systematic assessment, treatment histories, laboratory monitoring and comprehensive physical assessment
- Made referrals to PT/OT/ST and other specialties when appropriate
RN/Office Manager/Nerve Conduction Technologist
MS Neurology Center
01.2008 - 01.2010
- Oversaw clinic operations, ensuring compliance and efficient billing processes
- Conducted nerve conduction studies, enhancing diagnostic accuracy and patient care
- Maintained Medicare and HIPAA compliance, safeguarding patient data
- Provided nursing support when needed, improving clinic flexibility and patient service
Clinical Liaison
Regency Hospital of Jackson
01.2006 - 01.2008
- Provided community education on LTAC services, improving resource awareness among patients, families, and physicians
- Streamlined patient admission workflow by conducting comprehensive assessments and coordinating evaluations, while managing territory referral strategies
- Built and maintained strong relationships with healthcare providers, implementing effective communication channels for seamless patient admissions
- Spearheaded community outreach initiatives through educational presentations and resource distribution, enhancing hospital visibility and patient engagement
RN/Electroneurodiagnostic Technologist/Office Manager
George E. Wilkerson, M.D., Neurology
01.2000 - 01.2006
- Managed patient workflow, assisted physician with procedures, ensured medical reports and records were complete
- Provided patient education and support related to neurologic conditions and treatments
- Created and maintained OSHA, Medicare Compliance, and HIPAA Compliance programs
- Conducted nerve conduction studies and evoked potential testing
RN/Paramedical Examiner
EMSI
01.1999 - 01.2000
- Conducted paramedical exams for insurance applicants; ensured accurate history and physical documentation
- Collected blood and urine samples, performed portable EKGs; maintained high standards of specimen integrity
RN/Staff Nurse
University of MS Children’s Rehabilitation Center
01.1997 - 01.1999
- Provided patient care and education on complex conditions, supporting improved recovery outcomes
- Led nursing team, coordinating seamless care for patients with TBI, SCI and other newly diagnosed chronic conditions
- Educated families on managing diabetes, fostering patient compliance and better health
- Educated families on managing diabetes, improving patient compliance and health
Education
Master of Science - Nursing
University of Alabama At Birmingham
Birmingham12-2008
Bachelor of Science - Nursing
University of Mississippi Medical Center
Jackson, MS08-1996
Skills
- Team management
- Knowledge of HEDIS measures
- Knowledge of STAR ratings
- Process Improvement
- Management of large teams
- Leadership
- Interdepartmental collaboration
- Team building
- Communication
- Planning
- Organization
- Prioritization
- Conflict resolution
- Emotional Intelligence
- Microsoft Office proficiency
- Interpersonal skills
Leadership Experience
- Precepting and orienting newly employed Nurse Practitioners
- Mentoring other NPs into becoming leaders
- Clinical Manager training
- Involvement in multiple committees at Matrix Medical Network:
- Policy and Procedure Committee
- Visit Efficiency Strategic Initiative
- Clinical Orientation Strategic Initiative
- Clinical Chart Audit Improvement Work Group
- Provider Scorecard Design and Implementation Committee
- MEND Telehealth Training Committee
- Credentialing Committee
- Clinical Enhancement Review Team
Certification
- Adult Nurse Practitioner- Board Certified, American Academy of Nurse Practitioners, 05/01/09-04/30/29, A0509011
- MS APRN License, MS Board of Nursing, 02/10/10-12/31/26, 855057
- VA APRN License, VA Board of Nursing, 09/06/23-07/31/26, 0024188050
- MI APRN License, MI Board of Nursing, 3/20/26-3/20/28, 4704443371
- Healthcare CPR/AED Certification, National CPR Foundation, 12/09/26
Continuing Medical Education
- 2025, Primary Care Boot Camp for NPs and PAs, 28 CME hours
- 2024, Annual Congress of Clinical Rheumatology, 27.25 CME hours
- 2023, AANP National Conference, 30.25 CME hours
- 2022, CME Outfitters Family/Internal Medicine Conference, 20 CME hours
- 2021, Essentials in Primary Care Conference, 20 CME hours
- 2020, Continuing Education Company Primary Care Conference, 20 CME hours
- 2019, Annual Congress of Clinical Rheumatology, 27 CME hours
Timeline
NP Lead
Sprinter Health
06.2026 - Current
Nurse Practitioner
Sprinter Health
11.2025 - Current
Clinical Excellence Manager
Matrix Medical Network
12.2024 - 03.2025
Clinical Manager
Matrix Medical Network
06.2022 - 12.2024
Interim Clinical Director
Matrix Medical Network
12.2021 - 06.2022
Clinical Manager
Matrix Medical Network
06.2017 - 12.2021
Adult Nurse Practitioner
Matrix Medical Network
08.2013 - 06.2017
Adult Nurse Practitioner, Rheumatology
Jackson Arthritis Clinic
02.2010 - 07.2013
RN/Office Manager/Nerve Conduction Technologist
MS Neurology Center
01.2008 - 01.2010
Clinical Liaison
Regency Hospital of Jackson
01.2006 - 01.2008
RN/Electroneurodiagnostic Technologist/Office Manager
George E. Wilkerson, M.D., Neurology
01.2000 - 01.2006
RN/Paramedical Examiner
EMSI
01.1999 - 01.2000
RN/Staff Nurse
University of MS Children’s Rehabilitation Center
01.1997 - 01.1999
Master of Science - Nursing
University of Alabama At Birmingham
Bachelor of Science - Nursing
University of Mississippi Medical Center