Alicia Danielle McCann Shipley
Trout,LA
Summary
Dynamic and adaptable professional with a proven track record at Hardtner Medical Center, excelling in emergency medical care and patient assessment. Recognized for critical thinking and teamwork, I consistently enhance patient outcomes while maintaining a calm demeanor under pressure. Committed to continuous improvement and fostering positive relationships in high-stakes environments.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Rescue/EMS
Jena Fire Department
Jena, LA
02.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
Emergency Medical Technician
Hardtner Medical Center
Olla, LA
10.2023 - Current
- Administered emergency medical care to patients in critical situations.
- Operated and maintained medical equipment, ensuring readiness for emergencies.
- Documented patient information accurately to ensure continuity of care.
- Assisted in training new EMTs on protocols and emergency response procedures.
- Responded swiftly to calls, demonstrating adaptability in high-pressure environments.
- Implemented safety protocols to enhance patient and team safety during transport.
- Engaged with patients and families, providing reassurance and support during emergencies.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Participated in continuous education workshops to stay updated on latest emergency medical techniques and protocols
- Responded to wide range of emergency calls, from traffic accidents to acute medical conditions, demonstrating versatility and quick-thinking.
Security Officer
Mikos Gaming (Casino)
Jena, LA
04.2021 - 06.2025
- Conducted regular patrols to deter criminal activity and enhance guest security.
- Responded swiftly to incidents, coordinating with law enforcement when necessary.
- Trained new security staff on protocols and emergency response procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft and presence of unauthorized persons.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Examined doors, windows and gates to verify security.
- Investigated suspicious activities and persons to maintain security of premises.
Assistant Store Manager
Dollar General Store
Jena, LA
03.2018 - 05.2020
- Trained and mentored new staff on operational procedures and customer service excellence.
- Oversaw daily store operations, ensuring compliance with company policies and standards.
- Managed inventory levels, reducing stock discrepancies through effective organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
Education
Emergency Medical Technician
Hardtner Medical Center
Olla, LA08.2023
High School Diploma -
Jena High School
Jena, LA05.2004
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
Certification
NREMT-B
CPR
BLS
PALS
ACLS
PHTLS
Timeline
Rescue/EMS
Jena Fire Department
02.2026 - Current
Emergency Medical Technician
Hardtner Medical Center
10.2023 - Current
Security Officer
Mikos Gaming (Casino)
04.2021 - 06.2025
Assistant Store Manager
Dollar General Store
03.2018 - 05.2020
Emergency Medical Technician
Hardtner Medical Center
High School Diploma -
Jena High School