Alicia Davie
Martinez,CA
Summary
Customer-oriented store manager offering over 8 years of experience in retail operations, sales, and service team leadership, and profitability strategies.ge and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Hot Topic
Concord, CA
07.2021 - 05.2025
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Supervised cash handling processes to ensure accuracy of transactions.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Store Manager
Round One Entertainment
Concord, CA
12.2016 - 07.2021
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Customer Service Associate
Paddock Bowl
Pacheco, CA
01.2016 - 03.2018
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Sanitized frequented areas and equipment using approved supplies.
- Restocked supplies, replacing toiletries, liners and soaps.
- Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks.
Bookseller
Self-Employed
Martinez, CA
08.2009 - 06.2013
- Used my own online book business to sell books online
- Packaged and shipped books daily all independently
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Stayed up to date on inventories, supplies and customer orders.
- Organized and loaded product shipments and boxes.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education
High School Diploma -
Alhambra Senior High School
Martinez, CA06.2013
Some College (No Degree) - Business Administration And Management
Diablo Valley College
Pleasant Hill, CASome College (No Degree) - Business Administration And Management
Saint Mary's College of California
Moraga, CASkills
- Reliable
- Speak Spanish
- MS Office proficient
- Store operations oversight
- Employee supervision and motivation
- Store opening and closing procedures
- Retail inventory management
- Project management
- Risk management
- Team-oriented
- Employee training
- Accurate cash handling
- Staff training and development
- Outstanding communication skills
- Cross-functional team management
- Recruiting and hiring
- Profit and loss accountability
- Purchasing and planning
- Cost analysis and savings
- Schedule management
Additional Information
www.linkedin.com/in/aliciadavie/
Timeline
Assistant Store Manager
Hot Topic
07.2021 - 05.2025
Store Manager
Round One Entertainment
12.2016 - 07.2021
Customer Service Associate
Paddock Bowl
01.2016 - 03.2018
Bookseller
Self-Employed
08.2009 - 06.2013
High School Diploma -
Alhambra Senior High School
Some College (No Degree) - Business Administration And Management
Diablo Valley College
Some College (No Degree) - Business Administration And Management
Saint Mary's College of California
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