ALICIA M. DEE
PCT
Illinois
Summary
Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 10 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering above and beyond patient care.
Overview
10
10
years of professional experience
1
1
Certification
2
2
Languages
Work History
Home Healthcare Aide / Caregiver
Danville Services Of Arizona
03.2013 - 08.2017
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Administered medication as directed by physician.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Performed laundry, grocery shopping and other light housekeeping duties.
Delivery Driver
Amazon
09.2017 - 02.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Organized and scanned packages for route.
- Recorded and documented notes for delivered packages.
- Responded to customer needs and provided customer service when needed.
Patient Care Tech / CNA
Tucson Medical Center
05.2015 - 09.2022
- Maintained accurate records of patient information, condition, progress, concerns, and care activities in electronic health record.
- Collected patient specimens and data, including vital signs, input/output and other delegated measurements.
- Administered all aspects of skin care, including bedside baths, perineal care, application of Mepilex, and turned patients.
- Performed Twelve Lead EKG as needed.
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
- Attended in-service programs to complete ongoing and annual organizational and departmental requirements to promote highest standard of customer relations principles for patients, visitors and fellow staff members.
Patient Access Associate
Anderson Surgery Center
10.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Education
Associate of Science - Nursing
Lewis And Clark Community College
Godfrey, IL08.2025
Associate of Arts - Nursing
Pima Community College
Tucson, AZ05.2023
High School Diploma -
Desert View High School
Tucson, AZ05.2005
Skills
- Ability to work in a fast paced environment completing multiple tasks
- Bilingual in Spanish and English
- Familiarity with medical terminology
- Working intermediate knowledge of computer software skills
- Ability to listen, comprehend, and process a variety of detailed information
- Strong verbal and written communication skills
- Multi-Line Telephone Systems
- Insurance Verification
Accomplishments
- Veteran of the armed forces.
- Publicly recognized by former patients for outstanding patient care, empathy, and patience.
Certification
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Access Associate
Anderson Surgery Center
10.2022 - Current
Delivery Driver
Amazon
09.2017 - 02.2022
Patient Care Tech / CNA
Tucson Medical Center
05.2015 - 09.2022
Home Healthcare Aide / Caregiver
Danville Services Of Arizona
03.2013 - 08.2017
Associate of Science - Nursing
Lewis And Clark Community College
Associate of Arts - Nursing
Pima Community College
High School Diploma -
Desert View High School