Alicia Doyle

Facilitated seamless member transactions, ensuring efficiency and satisfaction in service delivery.

Proactively identified innovative solutions to resolve issues, involving relevant stakeholders when necessary.

Executed precise cash handling processes, maintaining accuracy in drawer balancing at day’s end.

Navigated to alternative branches as required, ensuring uninterrupted service across locations.

Supported account and loan management, effectively addressing inquiries and concerns from members.

Accurately diagnosed and proposed solutions for product or service-related issues to enhance member experience.

Conducted regular training sessions for team members on best practices in member service.

Enhanced store operations efficiency alongside the store manager, ensuring smooth daily functions.

Provided exceptional customer service by addressing inquiries via phone and in-person interactions.

Achieved accuracy in cash handling through diligent drawer balancing at the end of each shift.

Monitored team performance, fostering accountability and driving improvement in overall service quality.

Cultivated a positive team environment by encouraging open communication and mutual support among staff.

Implemented training sessions for new team members to enhance service delivery and operational knowledge.

Processed customer transactions accurately and efficiently using POS systems. Assisted customers with product inquiries and returns, enhancing overall shopping experience. Maintained cleanliness and organization of checkout area, ensuring a welcoming environment. Trained new cashiers on company policies, procedures, and customer service standards. Welcomed customers and helped determine their needs.