Alicia Flores Mays
Houston
Summary
Enthusiastic and reliable. I take pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. I maintain focus and a positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cocktail Waitress
Palazio Gentlemen’s Club
10.2019 - 08.2024
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Developed strong relationships with regular guests, creating personalized experiences.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
Waitress
Twin Peaks
07.2017 - 08.2019
- Displayed enthusiasm and promoted excellent service to customers.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and leadership.
House Manager, Nanny
Nastassia Jackson & Family
08.2015 - 06.2017
- Managed day-to-day operation of home: Getting children to and from school and activities. Picking up groceries and providing meals when necessary. Making sure all vehicles are up to date. Sorting mail, organizing home and lawn services.
- Development games and activities to enhance learning and verbal skills.
- Provided home schooling and GED programs.
Secretary / Personal Assistant
Houston Restoration Ministry
04.2013 - 06.2015
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and greeted callers enthusiastically.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Completed accurate daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
Education
Associate of Business - Business Management
Huston Tillotson
Austin, TX05.2014
Skills
- Customer Service
- Cash Handling
- Alcohol awareness
- Familiarity with POS systems
- Handling large groups
- High-volume dining
- Speed and Efficiency
- Reliability and punctuality
- Team leadership
Certification
- Lash Technician
Timeline
Cocktail Waitress
Palazio Gentlemen’s Club
10.2019 - 08.2024
Waitress
Twin Peaks
07.2017 - 08.2019
House Manager, Nanny
Nastassia Jackson & Family
08.2015 - 06.2017
Secretary / Personal Assistant
Houston Restoration Ministry
04.2013 - 06.2015
Associate of Business - Business Management
Huston Tillotson
- Lash Technician
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