Alicia Fulgiam
Summary
Precise Accounts Payable Specialist with 5 years of experience working with various (bills, payments processing, and payroll) accounts. Skilled at fixing account and data discrepancies with professionalism and using Microsoft, Quickbooks, and Oracle software . Proven history of resourcefulness, accuracy and extensive knowledge of Accounts payable services.
Overview
24
24
years of professional experience
Work History
Front Desk Clerk-Hotel
Gold Strike Casino
01.2023 - Current
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Deputy City Clerk-Accounts Payable
City of Yazoo City
06.2020 - 02.2022
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Contributed to year-end closing process by ensuring all outstanding payables were accurately recorded and settled promptly.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
DP-Data Control Clerk
Mississippi Department of Human Services
06.2018 - 06.2020
- Streamlined data entry processes for increased efficiency and reduced errors.
- Troubleshot technical issues related to software or hardware, ensuring minimal disruption within daily operations.
- Generated detailed reports for supervisors on project progress and potential areas for improvement within the department''s workflow.
- Collaborated with team members to ensure accurate, timely completion of data control tasks.
Administrative Assistant
Aramark
02.2015 - 05.2018
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Data Entry Clerk
Aramark
07.2012 - 02.2015
- Corrected data entry errors to prevent duplication or data degradation.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Analyzed current data records to provide detailed reports.
- Utilized techniques for increasing data entry speed.
Service Associate
Payday Loans
03.2011 - 01.2012
- Responded to customer calls and emails to answer questions about products and services.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Maintained accurate records of customer interactions, ensuring consistency in service delivery.
Sales Associate
Walgreen's
03.2010 - 08.2011
- Received payments by cash, checks, credit cards, vouchers, or automatic debits for store purchases
- Issued receipts, refunds, credits, or change due to customers
- Calculated available funds at the beginning of shifts to ensure accurate amounts were on hand change is adequate
- Provided superior customer service to all customers
- Established or identified prices of goods, services or admission, and tabulated bills using calculators, cash registers, or optical price scanners
- Resolved customer complaints and provided information on procedures or policies
- Computed and recorded totals of transactions
- Maintained periodic balance sheets of amounts and numbers of transactions
- Processed merchandise returns and exchanges
- Stocked shelves, and mark prices on shelves and items
- Compiled and maintained non-monetary reports and records
- Monitored checkout stations to ensure that they have adequate cash available and that they were staffed appropriately
- Kept track of the stock and inventory in the store and placed orders for replenishing the stock.
Team Leader
Church's Chicken
07.2007 - 12.2009
- Worked with cooks for efficient provisioning and purchasing of supplies
- Estimated food and beverage costs
- Supervised portion control and quantities of preparation to minimize waste
- Performed frequent checks to ensure consistent high quality of preparation and service
- Supervised operation of restaurant to maximize profitability, minimize legal liability, and conform to food regulations
- Worked with other management personnel to plan marketing, advertising, and any special restaurant functions
- Directed hiring, training, and scheduling of food service personnel
- Investigated and resolved complaints concerning food quality and service
- Enforced sanitary practices for food handling, general cleanliness, and maintenance of kitchen areas
- Complied with health and safety regulations
- Reviewed and monitored, with bookkeeper or other financial personnel, expenditures to confirm budget limitations.
Station Attendant
Exxon Service Station
09.2006 - 09.2007
- Maintained quality control of gas and store inventory
- Responsible for accounting profits from payments either using cash or credit cards
- Managed substantial sums of money by balancing cash drawers daily
- Administered daily reports detailing the amount of fuel, oil and vehicle accessories available
- Assisted customers with purchases and locating merchandise prior to checkout
- Prepared hot meals and snack foods daily following cooking and safety instructions
- Monitored and maintained interior and exterior equipment
- Completed, compiled, reviewed and processed shift reports to ensure accuracy and accountability
- Provided excellent customer and personnel assistance
- Maintained legitimate stock inventory levels and shelf displays.
Assistant Teacher
Leflore County Elementary School
05.2003 - 01.2006
- Created an engaging, positive learning environment featuring integrated curriculum, hands-on lessons, computer applications, and use of portfolios to document students' growth and talent
- Participated in professional organizations that worked for the improvement of early childhood education
- Applied cooperative learning and cross-age tutoring to increase learning, self-esteem, and cross cultural understanding
- Consulted with classroom teacher on implementation of lesson plans and activities
- Recorded students' progress in MS Benchmark Curriculum Manual
- Prepared any additional required documents
- Collaborated with supervisors, co-workers, and parents to maintain a 'partnership' environment.
Assistant Teacher
W.C. Williams Elementary School
08.2000 - 05.2002
- Structured whole group, small group, and individual instruction to accommodate different academic levels and learning styles
- Designed, developed, and implemented indoor and outdoor activities and educational lessons
- Assisted lead teacher with implementation of appropriate early childhood education experiences
- Supervised and promoted activities designed to enhance a healthy emotional, social, intellectual and the physical development of children
- Observed, recorded and reported the behavior of the student as assigned
- Taught classroom assignments through reinforcing self-help skills to stimulate independence
- Prepared any additional required documents
- Fostered effective, ongoing communication with parent by providing verbal reports and written notes on children's daily activities.
Education
Bachelor of Science in Business Administration - Business Administration
Mississippi Valley State University
Itta Bena, MS05.2008
Associate of Arts in Business Administration/Accounting -
Holmes Community College
Goodman, MS05.2006
Skills
- Time Management
- Customer Service
- Hospitality services
- Administrative Skills
- Microsoft Office
- Cash Handling
- Problem-solving skills
- Account Management
- Attention to Detail
- Payment Processing
Timeline
Front Desk Clerk-Hotel
Gold Strike Casino
01.2023 - Current
Deputy City Clerk-Accounts Payable
City of Yazoo City
06.2020 - 02.2022
DP-Data Control Clerk
Mississippi Department of Human Services
06.2018 - 06.2020
Administrative Assistant
Aramark
02.2015 - 05.2018
Data Entry Clerk
Aramark
07.2012 - 02.2015
Service Associate
Payday Loans
03.2011 - 01.2012
Sales Associate
Walgreen's
03.2010 - 08.2011
Team Leader
Church's Chicken
07.2007 - 12.2009
Station Attendant
Exxon Service Station
09.2006 - 09.2007
Assistant Teacher
Leflore County Elementary School
05.2003 - 01.2006
Assistant Teacher
W.C. Williams Elementary School
08.2000 - 05.2002
Bachelor of Science in Business Administration - Business Administration
Mississippi Valley State University
Associate of Arts in Business Administration/Accounting -
Holmes Community College