Alicia I. Olivares
EDINBURG,TX
Summary
Motivated Administrative Assistant with 18 years of experience offering office support in clerical industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
28
28
years of professional experience
Work History
Administrative Assistant
La Joya ISD
La Joya, TX
02.2012 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
Administrative Assistant to Distric Nurse
La Joya ISD
La Joya , TX
02.2012 - 08.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Processed invoices for payment using accounting software applications.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Developed project plans for various tasks assigned by upper management.
- Monitored progress on projects assigned by upper management.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
- Prepared and prioritized calendars and correspondence.
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Responded to emergency situations by dispatching appropriate personnel to address the incident.
- Managed training programs designed to improve Student Health Services Department - service skills among staff members.
- Maintained accurate records related to personnel files, payroll, inventory, budgeting.
- Coordinated with La Joya ISD enforcement agency when necessary to carry out investigations or respond to incidents.
- Drafted investigation and incident reports and submitted to appropriate personnel.
Team Leader Manager
Penncro Associates Inc.
Mcallen , TX
11.2007 - 02.2012
- Assigned and monitored daily tasks for team members.
- Provided guidance, coaching, and feedback to team members.
- Organized team meetings to discuss progress and challenges.
- Implemented new processes and procedures as needed.
- Created and maintained a positive work environment for employees.
- Maintained records of employee performance reviews.
- Recruited, trained, and supervised new staff members.
- Analyzed data trends to identify opportunities for improvement.
- Identified areas where teams could improve their skillset.
- Developed strategies to motivate employees in achieving goals.
- Monitored customer service standards across the organization.
- Motivated team members to consistently achieve or exceed performance expectations.
Assistant Manager of Operations
Western Beverages
McAllen, Tx
08.2002 - 11.2007
- Assisted in developing operational plans and strategies to meet organizational objectives.
- Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
- Provided guidance to staff on operational matters, resolving issues as they arise.
- Analyzed data to identify areas for improvement in operational performance and costs.
- Managed budgeting activities related to operations including forecasting expenses, tracking spending, and preparing reports.
- Assisted in problem solving when issues arose during production or delivery cycles.
Waitress Trainer
Pepes on The River
Mission, TX
03.1996 - 08.2002
- Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
- Provided guidance to new waiters in learning the menu items and their ingredients.
- Demonstrated proper methods of taking orders from customers accurately and efficiently.
- Monitored compliance with sanitation regulations while maintaining a safe working environment for all employees.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Education
High School Diploma -
La Joya High School
La Joya, TX05-1998
Skills
- Filing
- Office Administration
- Data Entry
- Invoice Processing
- Clerical Support
- Appointment Scheduling
- Scheduling
- Supervising staff
- Phone call answering
- Attendance records preparation
- Relationship Building
- Microsoft Outlook
- Event Coordination
- Dedicated Team Player
- Customer Relations
Languages
English
Professional
Spanish
Professional
Timeline
Administrative Assistant
La Joya ISD
02.2012 - Current
Administrative Assistant to Distric Nurse
La Joya ISD
02.2012 - 08.2024
Team Leader Manager
Penncro Associates Inc.
11.2007 - 02.2012
Assistant Manager of Operations
Western Beverages
08.2002 - 11.2007
Waitress Trainer
Pepes on The River
03.1996 - 08.2002
High School Diploma -
La Joya High School