Alicia J. Zepeda Navarro
Austin,TX
Summary
Talented Administrator/Natural Born Leader, highly successful at motivating teams and streamlining operations. Extremely adaptable to all industries. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Administrator/ Executive Assistant
Dell Seton Medical Center
02.2019 - 08.2019
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Managed the day-to-day operations of a busy office environment, including scheduling, budgeting, payroll, record keeping, filing and customer service.
- Performed data entry into company databases
- Provided leadership and guidance to office staff, ensuring efficient workflow and timely completion of tasks.
- Created reports from database information as requested by Radiology Manager.
- Monitored inventory levels of office supplies regularly; placed orders when necessary to avoid stock shortages.
- Developed/implemented administrative policies/procedures to improve operational efficiency on a weekly basis.
Paralegal
Texas Rio Grande Legal Aid
09.2018 - 02.2019
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Maintained legal calendar, scheduling appointments and interviews, prepared legal cases, and assigned cases to appropriate attorney.
- Provided administrative support to the Legal Department by preparing correspondence, organizing files, conducting research, and maintaining databases.
- Reduced attorney workload by collecting legal documents from clients and entering into appropriate database.
Intake Specialist
Texas Legal Services Center
02.2016 - 09.2018
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Demonstrated expertise in customer service, data entry and problem solving.
- Answered telephones to direct calls and take messages.
- Developed strong relationships with clients to ensure their satisfaction throughout the intake process.
- Responded promptly to emails and phone calls from current or prospective clients.
- Analyzed incoming requests for service, determining eligibility based on predetermined criteria.
- Performed detailed assessment of client needs, resources and barriers to determine best course of action.
Support Home Specialist
Consumer Directed Services Cds In Texas
02.2013 - 02.2016
- Utilized problem-solving skills to identify solutions to challenging situations that arose while providing daily home support services to child of special needs.
- Assisted clients with daily activities such as bathing, dressing, meal preparation, medication reminders and light housekeeping tasks.
- Administered medications safely per physician's orders following established guidelines.
- Organized transportation services for medical appointments and other errands as needed.
- Developed care plans tailored to individual needs of the client in collaboration with a multidisciplinary healthcare team.
- Kept clients engaged by organizing recreational activities according to their interests and abilities.
- Collaborated closely with primary care physicians, nurses, and PTs in order to provide optimal care for the client.
Education
MBA - Business Administration
Texas State University
San Marcos, TX12.2023
Bachelor of Arts - International Relations And Affairs
Texas State University
San Marcos, TX05.2018
Skills
- Office Management
- Team Leadership
- Employee Relations
- Report Preparation and Departmental Projects
- Office Administration
- Microsoft Office, Excel, Word, and Powerpoint
- Data Analysis
- Attention to Detail
- Superb Customer Service
- Hiring oversight
Certification
- CNP - Certified Notary Public of Texas
Spanish
Completely fluent (can 100% speak, read, and write) in Spanish. Helpful translator
Languages
Spanish
Native or Bilingual
Timeline
Lead Administrator/ Executive Assistant
Dell Seton Medical Center
02.2019 - 08.2019
Paralegal
Texas Rio Grande Legal Aid
09.2018 - 02.2019
Intake Specialist
Texas Legal Services Center
02.2016 - 09.2018
Support Home Specialist
Consumer Directed Services Cds In Texas
02.2013 - 02.2016
MBA - Business Administration
Texas State University
Bachelor of Arts - International Relations And Affairs
Texas State University