Alicia Jana' Bennett
Musella,GA
Summary
Accomplished leader with a proven track record at Amedisys, enhancing operational efficiency and employee engagement through strategic planning and effective communication. Skilled in operational leadership and relationship building, I've driven significant improvements in service delivery and customer satisfaction. My approach fosters team collaboration and innovation, achieving top-tier results in fast-paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Area Vice President of Operations
Amedisys
09.2019 - Current
- Ensuring the nine managed care center's compliance with all regulations, laws, policies, and procedures. Educate all staff members about state, federal, and accreditation requirements as needed.
- Maintains compliance with all local, state, and federal laws regarding licensure and certification of care center personnel and accreditation standards.
- Directs weekly business development and management team meetings with all appropriate staff and members of the medical community to promote home health services. Meets budgeted admission goals in collaboration with the business development team.
- Provides input, guidance, and feedback related to marketing activities and the care center marketing plan to ensure that growth goals are met. Participates in marketing activities.
- Ensures adequate orientation of every team member assigned to the nine care centers.
- Coaches, directs, and encourages staff through formal and informal means. Provides leadership and plans for staff education, programs, administrative/staff meetings, and in-services, and encourages continuous education and staff development for all team members. Sets positive, attainable expectations, objectives, and goals for the care center.
- Uses knowledge, experience, and other resources as necessary to make logical decisions, solve problems, analyze work processes, and make suggestions for improvement.
- Streamlined operations, reducing costs by identifying areas of improvement and implementing necessary changes.
- Spearheaded corporate social responsibility initiatives that positively impacted community relations.
- Spearheaded relief disaster by creating a team to aid in making sure all patients who were in the path of a natural disaster were safe and had necessary items.
- Enhanced customer satisfaction with proactive communication and relationship-building initiatives.
- Drove process improvements that enhanced operational efficiency while maintaining high-quality standards of service delivery.
- Implemented data-driven decision-making processes to optimize resource allocation and maximize profitability.
- Promoted a positive workplace culture that fostered employee engagement, productivity, and retention.
- Ensured regulatory compliance within all aspects of operations by staying informed on industry regulations.
- Lead a high-performing team to achieve top results through effective coaching, mentoring, and training.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Area Vice President of Clinical
Amedisys Home Health
04.2017 - 09.2019
- Managed budgets effectively, balancing investments in people, infrastructure, and technology to ensure optimal returns on investment.
- Led a high-performing team to achieve top results through effective coaching, mentoring, and training.
- Promoted a positive workplace culture that fostered employee engagement, productivity, and retention.
- Expanded market presence by targeting new industries and building strong partnerships with key stakeholders.
- Implemented data-driven decision-making processes to optimize resource allocation and maximize profitability.
Clinical Assessment Manager, Team Lead
Amedisys Home Health
08.2016 - 04.2017
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Clinical Assessment Manager
Amedisys Home Health
08.2014 - 08.2016
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- As CAM processed Oasis
Director of Nursing
Eye Center of Central Georgia
07.2011 - 07.2014
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Facilitated continuing education and training programs to drive staff competency and professional development.
- Promoted a culture of safety by enforcing compliance with infection control policies and procedures.
Occupational Nurse
Frito Lay
04.2011 - 07.2011
- Created customized return-to-work plans for injured employees, ensuring proper accommodations were made in accordance with medical recommendations.
- Assisted in the management of workers'' compensation claims, expediting resolution times and reducing costs for the company.
- Provided compassionate care to injured workers, facilitating their timely return to work.
- Monitored trends in occupational health risks within the industry, adapting protocols accordingly to maintain optimal worker well-being levels at all times.
School Nurse
Crawford County Board Of Education
03.2010 - 04.2011
- Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
- Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
- Assessed students'' physical and emotional well-being during daily clinic visits, providing appropriate care or referrals as needed.
- Screened for infectious diseases to help prevent spreading within school community.
- Oversaw health services for school of 800 students and faculty.
ER Registered Nurse/Home Health Case Manager
Medical Center of Central Georgia
05.2004 - 03.2010
- Planned, prioritized and provided nursing care by applying advanced specialty clinical nursing knowledge and skills to support comfort and safety of patients and families.
- Managed multiple tasks simultaneously while maintaining a high level of attention to detail under pressure during busy shifts in the ER department.
- Assisted with implementing chest pain center for life-saving measures for patients who present with NTSTEMI/STEMI
- Collected laboratory samples and performed testing in accordance with established policies and procedures and COLA and CLIA regulations.
- Assisted physicians with diagnostic procedures, providing critical support during emergency situations.
- Mentored new nursing staff members, promoting professional development and enhancing the overall quality of care provided within the ER setting.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients and answered questions about health condition, prognosis, and treatment.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
Education
Bachelor of Science - Nursing
Middle Georgia State University
Macon, GA07.2024
Associate of Science - Nursing
Macon State College
Macon, GA05.2004
EMT - Emergency Medical Technology
Flint River Technical College
Roberta, Ga12.1995
Medical Assistant Diploma - Medical Assisting
Central Ga Technical School
Macon, GA05.1995
High School Diploma -
Crawford County High School
Roberta, GA05.1991
Skills
- Operational management
- Operational leadership
- Strategic Planning
- Administrative Support
- Organizational Development
- Operations Oversight
- Performance Improvement
- Procedure Implementation
- Growth planning
- Expense Reporting
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Decision-Making
- Effective leader
- Relationship Building
- Team building
- Self Motivation
- Interpersonal Skills
- Goal Setting
- Hiring and Onboarding
- Delegation
Certification
- GA RN Licenses- RN169801
- FLA RN Licenses- RN9428108
Timeline
Area Vice President of Operations
Amedisys
09.2019 - Current
Area Vice President of Clinical
Amedisys Home Health
04.2017 - 09.2019
Clinical Assessment Manager, Team Lead
Amedisys Home Health
08.2016 - 04.2017
Clinical Assessment Manager
Amedisys Home Health
08.2014 - 08.2016
Director of Nursing
Eye Center of Central Georgia
07.2011 - 07.2014
Occupational Nurse
Frito Lay
04.2011 - 07.2011
School Nurse
Crawford County Board Of Education
03.2010 - 04.2011
ER Registered Nurse/Home Health Case Manager
Medical Center of Central Georgia
05.2004 - 03.2010
Bachelor of Science - Nursing
Middle Georgia State University
Associate of Science - Nursing
Macon State College
EMT - Emergency Medical Technology
Flint River Technical College
Medical Assistant Diploma - Medical Assisting
Central Ga Technical School
High School Diploma -
Crawford County High School
Similar Profiles
Jennifer Flegel MSN, FNP-BCJennifer Flegel MSN, FNP-BC
Advanced Practice Nurse Practitioner at AmedisysAdvanced Practice Nurse Practitioner at Amedisys
Jessica DavisJessica Davis
Clinical Manager at AmedisysClinical Manager at Amedisys
Ahnae ScottAhnae Scott
Account Executive Hospice at AmedisysAccount Executive Hospice at Amedisys