ALICIA L. WILLIAMS
Rochester,NY
Summary
Industrious office professional, skilled at using MS Office, Word and Google to create exceptional communications, presentations and spreadsheet's. Adapts quickly to new software. Friendly, respectful and team-oriented with extensive clerical and records management experience. Strong written and verbal communication skills with the capability to prioritize and organize tasks.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Clerk
ROCHESTER TECHNICAL GROUP, INC
ROCHESTER, NY
12.2021 - 02.2022
- Answer phones, sending calls to appropriate staff voicemail as well as taking requests from dentist offices for pick-up and drop-off dental work orders to be completed by dental lab, as well as paging calls using intercom paging systems for dental technicians and other employees
- Greeting customers coming in for dental lab appointments, etc
- Reading and verifying all completed lab work shipping invoices are accurate before being shipped out
- Gather billing invoices along with completed lab work to be shipped back to dentist office
- Complete log of all completed outgoing lab work shipped out by UPS and FED-EX
- Scanned invoices as well as completed lab requests into database system.
- Routed more than 20 calls per day to office staff members
CDPAP Home Care Aide
BURD HOME HEALTH CDPAP AGENCY
ROCHESTER, NY
06.2021 - 09.2021
- Performed duties according to Aide Care Plan established by Home Care Agency and Nurse in charge.
- Check and monitor client’s vitals and glucose level.
- Meal preparation (cooking breakfast and lunch)
- Assist patient with feeding herself
- Assist with toileting and incontinent care ( changing adult diaper)
- Assist client with bathing and getting dressed
- Housekeeping duties (sweeping floors, dish washing, taking out trash, purging outdated food in receptacle, cleaning bathroom)
- Ensuring home delivered meals are stored away
- Transport client in personal vehicle to doctor appointments, hair appointments, and outings in community.
- Carried out day-to-day duties accurately and efficiently
Crew Member
McDONALD’S
ROCHESTER, NY
05.2021 - 05.2021
- Preparing all of McDonald's World Famous food by taking out of freezer/refrigerator place in fryer or grill
- Restaurant Cleanliness (sweeping floor, clean work table constantly, put out dated food in receptacle)
- Ensuring food items are stocked
- Partnering with other Crew and Managers to meet target goals during shift.
- Inspected kitchen equipment and appliances 10 times per week to verify functional operation
Driver
SPEEDY TRANSPORTATION INC
ROCHESTER, NY
10.2020 - 12.2020
- Transported average of 40 -50 clients per week to and from medical appointments.
- Assist clients with entering and exiting vehicles including wheelchair ramps.
- Notify dispatchers of any vehicle mechanical issues.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift
File Clerk
ICONMA, LLC
TROY, MI
04.2019 - 08.2019
- Purged former employee files by going through each file removing unwanted documents
- Recycled unwanted information into recycle bin
- Purged average of 600-800 files per week
- Assemble banker boxes
- Put completed purged files in banker boxes to be picked up by courier for processing.
Intern- Office Assistant
MONROE COMMUNITY COLLEGE
ROCHESTER, NY
11.2017 - 07.2018
- Collaborated in professional team to solve workflow issues which included filing, answering incoming telephone calls, took down messages and provided information.
- Established daily routine of walking around Monroe Community College campus removing outdated bulletins and flyers and replacing them with current flyers.
Intern-Records Retention Clerk
CITY OF ROCHESTER
ROCHESTER, NY
08.2017 - 11.2017
- Prepare files for microfiche by going through old employee files to weed out information
- Send duplicate employee files away to be shredded with prior authorization
- Purged average of 50 - 100 files per week
- Sorted and organized files.
- Maintained organized file room by checking employee files for accuracy and delivering duplicate employee files to be properly disposed.
Administrative Assistant
EAST HOUSE
ROCHESTER, NY
07.2015 - 10.2015
- Answer telephones, take messages, or transfer calls to appropriate individuals voicemail
- Operate office equipment ( fax machines, copiers, and phone systems, and use computers) for spreadsheet, word processing, database management, and other applications
- Greet visitors and direct them to appropriate persons according to their needs
- Open, read, route, and distribute incoming mail
- Make copies of correspondence and other printed materials
- Compose, type, and distribute meeting notes, routine correspondences, and reports
- Mail newsletters, promotional material, etc
- Conduct searches to find needed information, using Internet
- Acted as liaison between management and admissions administrative team.
- Executed record filing system to improve document organization and management
- Organized weekly staff meetings and logged minutes for corporate records.
Clerk Typist
ROCHESTER CITY SCHOOL DISTRICT
ROCHESTER, NY
08.2006 - 06.2015
- Operate office machines ( photocopiers, scanners, fax machines, and personal computers)
- Answer telephones, direct calls to appropriate staff as well as send calls to voicemail upon request,
- Maintain and update filing, inventory, mailing, and database systems, either manually or using computer
- Greet visitors, parents to answer questions, explain information, and address complaints
- Open, sort, and route incoming mail and prepare outgoing mail
- Format, type, record, and proofread data such as student records, attendance reports, suspension letters, and notes from dictation
- Compile, copy, sort, and file records of office activities, business transactions, and other activities
- Troubleshoot problems involving office equipment, such as computer hardware and software.
- Used Excel to sort, summarize and tabulate various statistical data
- Maintained computer filing system to store, retrieve and update completed student transportation documents
- Provided diverse clerical support to school administrators.
Education
High School Diploma -
West Irondequoit High School
06.1991
Skills
- Materials Organization
- Office Supply Management
- Mail Sorting and Routing
- Editing and Proofreading
- Microsoft Office
- Data Entry
- Flexible and Adaptable
- Multitasking and Prioritization
- Record Sorting and Filing
- Records Management Software
- Office Machine Operation
- Problem Solving
Certification
Monroe Community College, Office Technology-Medical Office Assistant 06/ 2018
Rochester Educational Opportunity Center, Office Technology 02/1993
Timeline
Office Clerk
ROCHESTER TECHNICAL GROUP, INC
12.2021 - 02.2022
CDPAP Home Care Aide
BURD HOME HEALTH CDPAP AGENCY
06.2021 - 09.2021
Crew Member
McDONALD’S
05.2021 - 05.2021
Driver
SPEEDY TRANSPORTATION INC
10.2020 - 12.2020
File Clerk
ICONMA, LLC
04.2019 - 08.2019
Intern- Office Assistant
MONROE COMMUNITY COLLEGE
11.2017 - 07.2018
Intern-Records Retention Clerk
CITY OF ROCHESTER
08.2017 - 11.2017
Administrative Assistant
EAST HOUSE
07.2015 - 10.2015
Clerk Typist
ROCHESTER CITY SCHOOL DISTRICT
08.2006 - 06.2015
High School Diploma -
West Irondequoit High School
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