Alicia Anders

• Organized and carried out daily meetings with GM, managers, and supervisors report on staff attendance and associates disciplinary follow-up.
• Designed spreadsheet for daily reports, attendance, disciplinary follow-up, and training for associates.
• Tracked and verified vacation, floating time, and sick days.
• Completed human resource operational requirements by scheduling and assigning employees in system.
• Updated terminations, hiring, department changed and work area in Labor Roster.
• Prepared employee terminations in system, verification of remaining hours worked and vacation time. Send information to payroll.
• Checked employee billing by agency, check hours worked and attendance.
• Conducted Benefit Portal and helped each associate select new benefits according to their family situation.
• Assisted employees with changes in HR portal system.
• Coordinated meetings with associates to listen to their concerns and answer questions related to benefits and 401K.
• Organized round tables for participation of employees such as birthdays celebration, perfect attendance for month, and Town Hall.
• Designed HR dashboard for better communication with our associates.

• Collected and entered data into Microsoft Edge & SIA X for future reference and use.
• Received and responded to customer requests via letters, emails, and telephone calls.
• Gathered and organized materials to support operations.
• Used job-related software to draft and archive written documentation.
• Tracked records, filed documents, and maintained communication between clients to manage office activities.

• Maintained relationships with personnel using strong collaboration and teamwork skills.
• Completed human resource operational requirements by scheduling and assigning employees.
• Filed paperwork, completed I-9 forms, and requested background check for candidates.
• Followed up applicant status and requested additional information if required.
• Managed Automated Employment System, I-9 Management, Workday, Job lookup, Work, Microsoft Edge, & Manage HR documents and maintained permanent files.
• Coordinated recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.
• Eliminated process lags with quick processing of information.
• Supported efforts to optimize employee engagement, diversity and inclusion to enhance performance management and retention.

• Maintained collaborative relationships with managers and team members to optimize productivity.
• Liaised with senior management to attract, develop and retain staff.
• Achieved objectives in sales, costs, and employee retention to maintain high-quality customer service.
• Supported needs of 100 employees who attended specific needs of countless customers daily for very famous restaurant with social relevancy and intentionality.

• Monitored accounts, ledgers, forecasted sales and inventory. Maintained internal control safeguards for receipt of revenue, costs and organizational budgets and actual expenditures.
• Developed work plans, gathered and synthesized data, led analyses and implemented recommendations to define, structure and execute strategic and operational initiatives.
• Managed purchasing, sales, marketing and customer account operations efficiently. Increased sales by $ 25% per year by establishing goals, overseeing performance and mentoring staff.
• Provided exceptional customer service to over 40,000 customers, increasing customer loyalty.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Interacted well with customers to build connections and nurture relationships for over 10 years.

• Assessed supplier quality to maintain tight cost controls and maximize business operational performance for over 10,000 associates.
• Provided financial management through the preparation of bank deposits and settlement of sales, returns and transaction reports.
• Devised processes to boost long-term business success for 10 years and increase profit levels.
• Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.