Summary
Overview
Work History
Education
Skills
Timeline
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Alicia M. Avery

Amarillo

Summary

Dynamic leader with extensive experience in Property Management. Excelling in customer service and building rapport. Proven track record in enhancing tenant onboarding processes and maintaining compliance with fair housing regulations. Skilled in creative problem solving and vendor contract negotiations, ensuring high tenant satisfaction and operational efficiency. Ready to leverage training and experience to take on new professional challenges.

Overview

8
8
years of professional experience

Work History

Leasing Consultant

Atlas Residential
06.2024 - 02.2025
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.

Property Manager

California Commercial Investment Group
08.2023 - 04.2024
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Kept properties in compliance with local, state, and federal regulations.

Leasing Manager/Recertification Specialist

Eaton Senior Communities
08.2021 - 03.2023
  • Collected, completed, and processed lease applications.
  • Improved lease documentation processes, reducing errors and improving tenant onboarding experience.
  • Coordinated tenant move-in and move-out processes, ensuring smooth transitions and maintaining high levels of tenant satisfaction.
  • Coordinated with property management teams to ensure compliance with all local, state, and federal regulations, maintaining high compliance rate.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Completed annual rent calculations using housing database software.
  • Developed strong relationships with healthcare providers by offering guidance on the recertification process and addressing any concerns or questions they may have.

Property Manager/ Office Manager

Katchen Company
06.2018 - 02.2023
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Customer Service/ Stock Replenishment

Bed Bath & Beyond
05.2017 - 02.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Bachelor of Science - Education

West Texas A&M University
Canyon, TX
12-2013

Associate of Arts - Education

Amarillo College
Amarillo, TX
05-2011

Skills

  • Customer service
  • Fair housing regulations
  • Building rapport
  • Fair housing policies
  • Creative problem solving
  • Training and mentoring
  • Organized mindset
  • Staff management
  • Vendor contract negotiations
  • Sales proficiency

Timeline

Leasing Consultant

Atlas Residential
06.2024 - 02.2025

Property Manager

California Commercial Investment Group
08.2023 - 04.2024

Leasing Manager/Recertification Specialist

Eaton Senior Communities
08.2021 - 03.2023

Property Manager/ Office Manager

Katchen Company
06.2018 - 02.2023

Customer Service/ Stock Replenishment

Bed Bath & Beyond
05.2017 - 02.2018

Bachelor of Science - Education

West Texas A&M University

Associate of Arts - Education

Amarillo College

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Alicia M. Avery